Response from Budsgunshop.com

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I am somewhat local to Bud's so I have made purchases at their retail store and have used their website also. This past June I was out of town and saw a pistol I HAD to buy from them but was out of town and wouldn't be back for another month and a few days. I called the store, gave them my CC # and they held it for me until I was able to get back in town. When I got back in town I went to the store and finished the transaction and really couldn't be happier with it.

Anyway, their staff at the retail store is very helpful and worth the drive out there. They also have a pistol range which is one of the reasons why I go out there.

FWIW I only use two gun shops due to customer service. Bud's is one of them and the other one is smaller but is more local to me.
 
Hey bubba613

Why don't you tell all of us ,your stores name and that way we can all judge you. Seems like you have a problem with Bud. If you would like to pm me I'll let you voice your opinion to Bud. See alot of people hide behind their computer and say alot of mean stuff but don't even know Bud. Well here is your chance to meet him maybe he can give you a hug and you won't be so bitter.
 
Bubba's comments don't even make sense. Bud's buys a large number of guns at a discount because of volume and then sells them to individuals at a markup to make money. Isn't this what everybody in retail does to make money? There are larger retail businesses and smaller ones. There are advantages to dealing with either. Often both can exist in the same market. Complaining about it is just that...complaining. :scrutiny:

For the record, in the last year I've bought local and I've bought from Bud's and had the same local dealer handle the transfer. I've gotten competitive prices from both. Even if I don't buy from the local guy he gets $25 to do the transfer and essentially has no costs for his trouble. I suspect some gun sales don't make much more than $25 for the local guy anyway especially when you consider inventory costs etc.

Competition baby...its the American way! :neener:
 
I live kind of close to Buds it's about a 2 hour drive. I have been happy to make that drive a few times as I have bought more than 10 guns from buds retail and I think 4-5 form the internet shop. They treated me great they didn't try to talk allot of sh@* to get to buy more. The only down side to buds is every time I do go there my wallet is to light when I leave. They have much better deals then I can get close to my home. I have saved at least 2000.00 by shopping at buds, and that means I get to buy more guns and there happy I am happy so what’s wrong with that.
 
They would if you were in the industry. Which obviously you are not

And with an attitude like you have, my guess is you won't be for too long. Typical crap in society today, things aren't going right for someone they look for who to point the finger at. My guess is that Bud's has built themselves a very large and loyal clientel over the years, and that has afforded them the financial ability to make large purchases and sell them at a lesser price. People always seem to hate the people that did it right FIRST and are now reaping the benefits of it, and for some reason because they are NOT the ones who did it they feel like they are getting screwed. Sound familiar Bubba?

signed,
sickandtiredoftheapathyandthelackofacceptingresponsibilityinsocietytoday.

Oh and BTW I have NO affiliation with Bud's, not even as a customer. I have heard great things just haven't purchased anything there.
 
I have never purchased anything from Bud's yet but check their prices on a regular basis before finding the firearm I want locally just to compare prices. The one time I did call the customer service was top notch. I would buy from them.

signed,
sickandtiredoftheapathyandthelackofacceptingresponsibilityinsocietytoday.

That is classic. I might have to use that some time.
 
The owner of a small gunshop I used to work in many years ago had a cartoon taped to the cash register.

It showed a man behind the counter, facing an obviously upset customer. The caption read, "How about we refund your money, give you a new one for free, fire all the employees, close down the store, burn the building and shoot the manager. Would that make you happy?"

autowb003.jpg
(It's a paintball shop, for the record)
 
I've bought several guns from Bud's now, never had a problem. One time, my local FFL complained about the price. He said he couldn't get it that cheap for himself and didn't know how Bud's was selling it so cheap.

He also claimed Bud's was selling Glocks at law enforcement prices to everyone. I know that isn't true, but I wasn't going to argue with him about it, because he's kind of a hothead. I just nodded my head and said "Oh yeah?"
 
And with an attitude like you have, my guess is you won't be for too long.
I'll be here long after Bud's is history. Hope you have all the guns you want already.
 
Just want to give my respect for my last purchase at Bud's. I was hearing horror stories about waiting 2 weeks and no response from Buds and was a little nervous in my purchase. However, they really did a great job with me. I purchased and S&W M&P 45 with night sights for the lowest price I could find anywhere. Even the dealers told me that what they were doing was not ethical or that they couldn't even get the price at wholesale for what Ibought if for.

So, I decided to gamble and bought the gun online. To my amazement, two days later, I have my gun and it is exactly what I expected to be.

AWESOME.. Thanks a lot guys for great service, even though you are the biggest name in the cyberworld, you managed to take care of me and not leave me hanging. I am very happy.
 
IF a manufacture is selling direct to buds at Prices less or the same as they sell to WHDs and buds is selling to retail -at wholesale --That is Poor business and unethical.. On the part of buds and the manufactures -Its called prostution Only by the slang name ./
If you order from them and they charge your card before sending the products -Thats wrong Unless the product will ship that day --IF said product is out of stock they should not charge your card --IF you cancel an order because of slow shipping NO way should there be a 10% charge for canceling the order =
AND YEA BUDS==With all the GOUGING going on--YOU CAN ABSORB THE 3% CC CHARGE!!

I suggest you have another phone line put in too!! and staff it!!!
YOUR sales must be running in the millions of dollars --You can afford it!
 
IF a manufacture is selling direct to buds at Prices less or the same as they sell to WHDs and buds is selling to retail -at wholesale --That is Poor business and unethical.
Yes. They buy like wholesalers but sell like retailers. Very unethical. All the wholesalers hate them. All the retailers hate them. I may stop doing transfers from them.
 
Yeah, I like the approach to problems with large companies as no accusations or anger, everyone and every company can make mistakes, ask for help and try to remain calm and park outward emotions. Bud's has a good overall rep. in the threads that I've read...
 
You know, it's funny this came up as a necropost. The timing couldn't be better.

Just this last week, I sent a customer complaint/feedback to Buds about a new policy they had put in, and while I didn't necessarily expect a response, I wanted them to know I was unhappy. Less than 36 hours after I sent that feedback, I got a response back from Rex explaining why their policy had been implemented and the Buds perspective on how it'd help more customers than it'd potentially frustrate. I didn't necessarily agree with the assessment, but I was impressed enough with the fact that I got a prompt, polite, professional, and personal response from someone who obviously cared about my customer experience with his shop; well I went ahead and splurged on a new handgun purchase with Bud's because of that simple act of courtesy and professionalism. The fact that this has been done under some of the most high-pressure situations for their business speaks volumes. Sure prices are important, but I wouldn't have bought from someone who was rude or dismissive to me, no matter how good of a bargain I got.

Local gun stores get a bad rap all too often because they become insular, cliquish, dismissive of new customers, and forget the value of a sincere and warm employee. As I illustrated above, this doesn't mean you have got to fawn over a customer and give away the store. But a customer can tell if they're getting a line or if they're being dealt with fairly. Prices rise and fall, fads come and go, but a sincere and trustworthy rapport with all of your potential customers is priceless.

Thumbs up to Rex and Bud's.
 
I'd like to thank all for convincing me to buy from Buds' - despite their clunky website.:barf:

John 3:16: "for God so loved the world that he didn't send a committee". :D
 
THE 3% CC CHARGE

That CC charge all retailers charged you no matter what form of payment you used, it was always there they just hid it in the cost. Some are now, like Bud's charging you this fee only if you use a credit card, but you always before payed this charge even on cash purchases. So why if paying in cash should I pay the CC charge too? Which is what was happening and still happing at most places.
 
I have bought three firearms from Buds, an FN PBR XP, a Springfield M1A and a Sig 556. I have been extremely happy with Buds. They are extremely busy right now and people should understand that and exercise some patience during this time.
 
I've bought several guns from Bud's now, never had a problem. One time, my local FFL complained about the price. He said he couldn't get it that cheap for himself and didn't know how Bud's was selling it so cheap.

My local FFL (a pawn shop) actually buys half his personal firearms from Buds, as they are cheaper than his wholesalers most times.
 
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