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RMR customer service is awesome

Discussion in 'Handloading and Reloading' started by Rbstuartjr, Mar 20, 2020.

  1. Rbstuartjr

    Rbstuartjr Member

    Joined:
    Feb 13, 2016
    Messages:
    72
    Yesterday I placed an order for some bullies for reloading, not because of the panic, but because this is when I usually place an order for my shooting season. I placed the order and then realized I had my old address on my account and never updated to my new address. So I emailed customer service with my order number and my new address. I was thinking they might never see the email, due to all the craziness that is going on. Well I received an email a couple hours later saying that they will ship to my updated address and that it wasn’t an issue. I just wanted to say thank you to Jake, Joe from customer service, and all of his employees. They truly are a great company to deal with!
     
    Dudedog, 1KPerDay, gifbohane and 2 others like this.
  2. TBL65

    TBL65 Member

    Joined:
    Apr 26, 2019
    Messages:
    166
    Location:
    Ohio
    They really are great, hence why so many of their in house bullets are available for backorder due to the panic. Although I wish they weren’t. I’m down to my last 100 of their 124gr match winners and new orders are about a month out from shipping.
    Guess I’ll have to wait till after the panic to order!
     
    Rbstuartjr likes this.
  3. chickasaw_hunter

    chickasaw_hunter Member

    Joined:
    May 13, 2014
    Messages:
    27
    I have ordered from them several times, and always had a great experience.
     
    PO2Hammer and Rbstuartjr like this.
  4. dredd

    dredd Member

    Joined:
    Mar 16, 2010
    Messages:
    222
    Location:
    DFW - Texas
    They helped my wife at Christmas by making sure Santa would be able to put bullets under the tree in time.

    Being competitive is one thing. Unwavering service and devotion to their customers is the knock out punch.
     
    Rbstuartjr and Dudedog like this.
  5. ArchAngelCD

    ArchAngelCD Member

    Joined:
    Nov 25, 2006
    Messages:
    25,956
    Location:
    Northeast PA, USA
    This is one of the reasons they have such a loyal following. Offering great bullets doesn't hurt either lol.
     
    Rbstuartjr and troy fairweather like this.
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