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Ruger does it again

Discussion in 'Handguns: Autoloaders' started by FROGO207, Nov 4, 2011.

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  1. FROGO207

    FROGO207 Member

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    I was shooting my Ruger MK II bull barrel pistol the other day and the cocking ears on the back of the bolt flew off and landed on the floor.:eek: I called the factory and explained the problem and that I was at least owner #5. The nice lady said to put the bolt into a padded envelope and send it back for a FREE repair. Turn around time ~~2-3 weeks. Really great service for a used and abused firearm I think.:D I have never needed their repair service before but this time I am glad they are able to do it for free.
     
    Last edited: Nov 5, 2011
  2. Dr_2_B

    Dr_2_B Member

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    Yeah, I might not've told them I was owner #5, but it's nice to hear (and not surprising) that they stand behind their stuff so well.
     
  3. rcmodel

    rcmodel Member in memoriam

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    Well That's certainly different!!

    rc
     
  4. robinkevin

    robinkevin Member

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    Being highly interested in buying Ruger firearms in the future, I like reading this...
    Currently I am looking into getting a GP-101 or a P-95... all in good time...
     
  5. Miked7762

    Miked7762 Member

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    It's very common with the early Mk II bolts. Ruger used a two piece design which tends to fail. The main bolt body has a stud which is pressed into the rear part with the cocking ears. Eventually, either the cocking ears simply come off or the stud shears off at the back of the bolt body.
     
  6. bigfatdave

    bigfatdave Member

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    I remember reading about that bad design bolt that was produced for quite a while.

    OP, don't be surprised to get a mkIII bolt in return, or someone else's refurb mkII bolt, I'd be amazed if Ruger has a collection of mkII bolts laying about at this point.

    I would also not volunteer not being the original owner, unless asked ... and I surely wouldn't say anything about being the fifth owner (what, do you have a pistol-swapping circle or something?).
    If asked, I wouldn't lie ... but I'm pretty impressed that Ruger CS is running this one free of charge.
     
  7. The Lone Haranguer

    The Lone Haranguer Member

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    The question of current or prior ownership will never come up. I wasn't asked when I sent a 30+-year-old gun to them for repair.
     
  8. greenlion

    greenlion Member

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    I had a barrel crack on a Ruger Single Six during a VERY cold day in January. The gun was bought used in 1968/69 by my father, and we put hundreds of thousands of round through it since. Ruger installed a new barrel, and updated the hammer system free of charge.
     
  9. robinkevin

    robinkevin Member

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    Do you have to go through FFL dealer when return a gun to Ruger?
     
  10. WinThePennant

    WinThePennant Member

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    No. When you are sending a firearm in to be serviced by the manufacturer, you do not need to go through an FFL.

    There are other rules involved, such as using UPS or Fed Ex and following their rules (overnight delivery). You also have to notify the employee that you are delivering a firearm. And, there must be no exterior markings suggesting that you are delivering a firearm.
     
  11. Fishslayer

    Fishslayer Member

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    In my experience you can count on Ruger CS to go above & beyond to make things right should you experience a problem.

    An internet search will also show you that my experience is far from unique. Ruger CS is known to be top notch.
     
  12. FROGO207

    FROGO207 Member

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    I did not have to send in the whole firearm. Just the bolt was sent and I did it through the USPS. Also the ears were welded on and the weld broke. I was prepared to get someone local that could tig weld it back on but if they want to do it for the price of a small flat rate box I was not going to argue with them.:D
     
  13. BCCL

    BCCL Member

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    Ruger's CS is second to none, I recently bought a Ruger revolver (used) that wasn't consistently hitting primers hard enough, took it apart and a previous owner had cut about 1 3rd of the hammer spring off. Was more than willing to buy a new one, but when I called Ruger they just took my info' and sent it for free.
     
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