S&W M&P9 problems

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OrvilleYertleson

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I wasn't going to post about this until I gave S&W a fair shake at fixing my problem, but I am unbelievably frustrated right now and their customer service department seems to be away for the holidays.

Yesterday I purchased the M&P 9 I have been drooling over for the past couple of months. I was able to get one without a magazine disconnect.

When I took it to the range it functioned well for about the first two magazines. Then it started having chronic extraction issues. Every magazine a round or two would fail to extract and would remain in the chamber causing an awkward jam as the next round would get pushed up against it.

I am not an inexperienced shooter, and I had a friend with me who is also experienced. We both had problems with the pistol failing to extract. My buddies glock ran flawlessly the entire time with the same winchester fmj ammunition. Even so we tried switching out the ammunition and the problem continued.

I took the pistol back to the store where I had purchased it and they swapped the pistol out for another one and promised to send it back to S&W. Believing I just had a lemon I accepted the new M&P and went home to clean it up before taking it to the range on the off chance shooting the other pistol out of the box caused the problems.

Today, armed with a freshly cleaned pistol, 200 rounds of winchester white box, 50 rounds of fiocci, and 50 rounds of 147gr. ranger ammunition I went back to the range. Only this time I had a failure to extract before I got through the first magazine. I didn't have as many problems today as yesterday, but out of 300 rounds I had at least 8 or 9 failures to extract.

To add insult to injury the little take down tool that gets stored in the handle repeatedly fell out of the weapon and onto the shooting tray in the middle of my course of fire.


To say that I am frustrated and angry is an understatement. At this point in time I have completely lost faith in S&W and am probably going to end up taking my pistol back to the shop to exchange it for a glock, if they will take it back.

I want to give S&W a fair shake at fixing it, but they are apparently on holiday. The whole company. Because nobody every purchases or gets a pistol over the holidays. Even if they do fix the pistol I don't know if I will ever really trust it. I understand that some pistols are lemons, but two in a row, with a large difference in serial numbers is a bit ridiculous. Right now I don't even consider this gun to be functional.
 
I had exactly the same problem you had, almost word for word. Same gun, had a buddy with me, shot his all day long. My gun had the same exact failures. This was on Christmas Day. I purchased the gun on Dec 15th.
This week, I took the gun back to the dealer where I bought it and they looked at it and said they agreed it had problems. They are sending it back to Smith & Wesson, and assured me that it would be fixed right because Smith has the best customer service in the business. (I hope). They said they've had a number of the 9MM's sent in and Smith replaced the whole slide and/or the sear assemblys, and then they were good to go.

Hope you have good luck with your M&P.
 
I would definitely call and have it sent back. Mine ran flawlessly while I had it. It ate everything from Speer Lawman:cuss: :cuss: to WWB to Magtech ammo. S&W will make it right I am sure.
 
Contact S&W on Tuesday. They'll give you a FedEx number so you can send it back on their dime and return it direct to your door. Fixed my M22A in 12 days flat (weekend included).

Every one makes a lemon form time to time its how they are at making it right that counts! So far I've heard nothing bad about S&W's service from people who've given them a chance.

--wally.
 
Wow - that sucks. I have two 40S&W and one 9mm M&Ps and they've all been 100% (not a single bobble in any way) for many hundreds and hundreds of rounds each.

Sounds like S&W has some manufacturing bugs to work out yet. At least I can tell you that when they run - they run very well indeed. :)
 
Sounds to me...

...like the M&Ps just need to be worked in pretty good before they are dependable.
 
Apparantly the .40s rarely have any problems (infact I hadn't heard any). Its only the 9mms I've heard problems about.
 
Smith does have the best customer service in the business. On some models they replace the 9mm extractor with a 40 extractor.
 
I am counting on the customer service now.

I wrote the above post out of frustration and if their customer service turns out to be as good as you guys claim then I will post an update post haste.

I understand that everyone makes a lemon now and again, and I wasn't really bothered until the second pistol had the same problem.

Do you think they would give me a discount on novak night sights when I ship it back?
 
don't let them put shipping either way on your nickel

Takedown tool? Stored in the handle? Sounds like a pair of bad idea jeans to me.

Sorry to hear it. Send it back, get it fixed, then go with your instincts:
OrvilleYertleson said:
am probably going to end up taking my pistol back to the shop to exchange it for a glock, if they will take it back.
Click to expand...
 
problems

Sorry to hear about your problems. I've got the full sized and compact 9mm with about 500 rds thru each so far with zero problems. I especially like the compact and shoot it as well as the full sized. I'm sure they'll make it right but it is a bad deal that a new gun should have problems. If they are going to get the M&P replacing Glocks they all need to be 100% from the box.
 
I can recreate the failure to extract EVERY SINGLE TIME if I limp-wrist, or allow the gun to "jump" with the recoil...

Is this the case with you?

As long as I have a firm grip and stance, I have no problems.
 
S&W will definitely make you happy- whatever it takes~! Trust me
Click to expand...

That is true, regarding CS fixing your gun. But, don't write the president, quality control or the comsumer program manager. TRUST ME! Have done so and never heard a word. I will never give my money to S&W again. I do hope your problem is corrected.
 
I want to give S&W a fair shake at fixing it, but they are apparently on holiday. The whole company. Because nobody every purchases or gets a pistol over the holidays.
Click to expand...
Just to present the other side of the coin I think its pretty cool there's one company left that will say "for 1 week a year our employees deserve to be able to be with their families, doing the right thing is more important than the money." This comes from a guy who has worked many holidays, ymmv.

Anyway that sucks to hear you've had those problems, they'll pay next day air both ways and have it fixed in a week or two usually.
 
If it's a brand new gun have the Dealer send it back.

I have a S&W M&P 9c. If the tool has the retaining lug it can't fall out. Did you properly remove and replace the tool? It also retains the interchangeable grip pieces.

I've only got about 250 rounds through mine, without a problem. When I went to the range another shooter with a new 9c said he deliberatly tried to limp wrist and finally managed to get his to jam, but he almost dropped the gun in the process.

Geoff
Who knows there are repeated problems with some spring suppliers for Small Arms manufacturers. Did you check the extractor?
 
KI4LIV: I am familiar with limp wristing, and while I can force the problem in some pistols, it isn't the problem here.

My M&P is not stovepiping, the spent round doesn't leave the chamber and the extractor is somehow jumping the rim of the cartridge. I considered limp wristing as a possible culprit (even though I have never had problems in the past) but was unable to consistently duplicate the problem, even wheen shooting with my weak hand using a deliberately weak grip. Also, I had a friend shoot the pistol and he encountered the same problem (He weights a good 220 pounds) before giving up on my pistol and going back to his glock.

Jeff Timm: I recognize that the tool is not supposed to be able to fall out. I think something went wrong with mine. I cannot remove it by hand, it won't rotate in the grip, but when I shoot it, it works its way out of the grip without any rotation, it just falls straight out.

I was angry when I started the thread, and while I have cooled off since then my comments were accurate. I was absolutely amazed the first time that tool hit the bench, and then it continued to happen.
 
I'm not sure that the problems are limited to the 9mms. A few people have reported problems with the .40s, but they do seem to generate less complaints. And by "problems", I refer to the sort of thing being posted here. I'm not sure, statistically speaking, how prevalent they are.

Our .40s are running pretty well. We've had a few light primer strikes or failures to fire due to hard primers (we use CCI Blazer for range ammo, so it's a toss-up as to which was to blame), a few mag related issues, and a few failures to extract with the aluminum-cased Blazer if the chamber was dirty. The duty ammo is running fine.

And...your takedown/grip tool falls out? Holy crap, I need to use my multi-tool to remove mine. :scrutiny: Something ain't right, there.

Send it back to S&W. They'll fix it.

Mike
 
Here in Ohio, the Columbus and cincinnati pd has adopted the m&p. These are growing pains as this is a new gun.
 
I've never been a fan of S&W auto pistols, but rest assured OrvilleYertleson that S&W will take care of the problem your new pistol is experiencing at no charge and it will be done correctly. S&W has one of the best customer service reputations in the industry.
 
Hey, I got you beat! MY MP40 started auto-ejecting the magazine on each shot after just 200 break-in rounds. :what: :eek:

Sent it back and S&W replaced the whole frame for me. Only problem since then has been ONE failure to feed with a Winchester Ranger round.

Experience did blow my trust in the pistol, though. Sadly. It feels so good in your hand. :(
 
9mmNATO duty pistol-S&W models...

I'm looking into a new 9mmNATO duty pistol and saw some good deals on Smith and Wesson 9mmNATO M&P models. I knew S&W had major problems with some agency sales. The NJ State Police tested SW99 duty guns that screwed the pooch big time :uhoh: .

I wonder if the low prices are worth it if these new M&P models jam a lot.

Rusty
 
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