Discussion in 'Handguns: Autoloaders' started by Vkt, Nov 24, 2020.
Just to give a heads up on S&W shield ez recall.
Or as Sig would call it. A free voluntary upgrade.
I saw this last night. It would seem they got a bad batch of parts. Glad they are trying to make it right.
Our EZ9 is going back. The wife took it on a trip with her friend and they tried it out. It had not been fired since we bought it new.
They put about a hundred rounds through it and I put another hundred through it when they came back.
It's been a nightstand gun for the weeks while my carry gun was in the shop.
I'm sure glad it did not go full auto slam fire during the times we were handling it. That would have been interesting chat with the police and insurance company.
The trigger pull on it has a spot with a little hiccup before the break that our 380EZ doesn't. I wonder....
... on which the hammers manufactured by our supplier were cracked.
I thought S&W were the MIM wizards?
That's too bad. Most EZ purchasers are women and the elderly; most of which don't frequent gun forums and may have a defective pistol in their nightstand that they will never know about.
Mine is on it's way to S&W already. Almost 500 rounds with no problems but it's affected by the recall. Hoping they don't take too long.
I wonder how many LGS that sold one of these will make the effort to contact those effected. They should have the pertinent info in their ‘book’...smaller LGS’ probably haven’t sold a ton and bigger places have the people power to get it done...IMHO. Hope so.
Just checked my box and mine was made in October of 2019, so at least for this recall, all is well.
Being a safety recall, I think this one should be stickied for a while.
Thanks for posting that Vkt.
Both my wife and oldest daughter carry Smith Shield EZs, but they've had them since late 2018, or early 2019, so neither gun was built within that recall period.
A friend bought his Wife one of these back in the Summer. I told him about the recall and they looked it up on the internet and found that her's was included in the recall. They called S&W, were Emailed a shipping label that they could print, sent it back to S&W and had it returned to them in less than 2 weeks. I thought this was pretty good service with the only negative thing being poor communication. S&W could have communicated that the gun had been received and again when it shipped. Like I said, I rated this as pretty good service.
On another note, I looked at the invoice that was returned with the pistol listing in detail what was done. It looks like they replaced every single part including the frame! In other words, it looks like they received a new pistol with the old serial number. Seriously, barrel, frame, trigger and parts, hammer and parts, slide release and parts, it looks like a complete new pistol. Go figure!!!
I thought the same about mine at first, then realized the parts are just listed but none are actually marked.
In fact nothing is actually indicated on the work order.
I called to ask what had been done but was told the service department was closed until 1/4/2021. I plan to give them a call this week to find out what was done. I'm worried that it was not even checked.
Update: I called S&W customer service and asked to verify the work done or not on my pistol. They said the repair was completed and the work done was to replace the hammer. The new hammer will have an indicator mark (silver likely).
I checked mine and there is small grey/silver square below the face of the hammer.
Nightstand gun... intruder in the doorway, it goes full auto, cut said intruder in half... gun is now safe with the slide locked back for the police life is good!
Wow! Just saw this thread. Looks like my EZ is gonna go back to the stable for some work. Maybe I can get them to tweak the trigger just a bit.....no noticeable reset click whatsoever!
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