The guy on the phone in St. Louis did give me a fax number I could use to submit my thoughts on the subject. I thought I would share it here. The fax number is; 314-835-3041. This supposedly goes directly to the Physical Security and Safety Department. I will penning a response and sending it later today. Disappointed, I came home and looked up the number to the runner up in my research, Fidelity. I called the local office and sure enough, they have a similar policy, at least locally. I thanked the man and hung up without pressing for corporate contact info. Who knew opening an investment account would be so difficult. Maybe the NRA needs to open a Brokerage Arm.