I took about 15 days from the time they got it to the time it was back on my doorstep. Apparently, mine had a bad hand as they replaced it, and also test fired the gun. That fixed the problem, the gun now locks up well before the hammer fall in DA mode. All in all, very pleased with Charter Arms customer service. Didn't cost me a dime, and they actually employ HUMANS to answer the phones at Charter Arms, not robots! I really love this gun! I've been looking for one for a while, so decided to get one of Gunbroker knowing it might be off since I couldn't check it out in person. I knew Charter would come through if there was a problem, and they certainly did. Now I've got to find a way to carry the gun. I'm thinking of swapping the grips for some Eagle Secret Services boot grips in checkered rosewood, and carrying it in a Remora "clip free" holster IWB. Don't even get me started on trying to find a carry load! As much as I like the big .44 special round, you'd be surprised at the lack of effective hollow points that will work from the short 2.5" barrel on these guns. Still though, I'm glad I got a .44 Bulldog. It's a gun I've wanted for a long time now.