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Slow Texas CHL renewal process

Discussion in 'Legal' started by StephenT, Apr 17, 2008.

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  1. StephenT

    StephenT Member

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    Hi everyone,

    I'm in the process of renewing my CHL for Texas and sent in all the paperwork almost 8 weeks back (I mailed it on 2/25). I called Austin last week to confirm that they'd received my envelope, and they had. They told me to call them again if I didn't receive anything within 2-3 weeks. I don't remember the process taking so long in years past. An email from TSRA mentioned many recent complaints about it taking a very long time to renew concealed handgun licenses. Anyone know what's going on in Austin? :cuss:
     
  2. Double Naught Spy

    Double Naught Spy Sus Venator

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    Why aren't you asking the TSRA since they were the ones who informed you that there had been problems. Why aren't you asking DPS about your application since it is YOUR application and since you haven't contacted them since you verified receipt?

    There is no rule that says the renewals will be consistently quick. They try to complete the process within 60 days, but have up to 180 to do so.

    You haven't passed 60 days yet and certainly not 180.

    I find it amusing when there is a standard deadline, but when it has been beaten for a while, people come to expect the better time as the standard and complain when it isn't met. LOL, people get spoiled easily.

    Go read paragraph 411.176 in your CHL handbook. You should be familiar with this anyway.
     
  3. bps3040

    bps3040 Member

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    I mailed mine in 1/28. I received my pin on the 60th day. So, I think I am in the slow pile.
     
  4. csmkersh

    csmkersh Member

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    The OP said he called Austin, which for those who don't know, is where the Texas Department of Public Safety aka DPS is located. The TSRA is located in a 'burb of Dallas.

    State law says that DPS will complete and return new CHLs within 60 days, renewals within 45 days. Ever since Texas has had a CCW law on the books, DPS has done as it pleased on licensing, not what the law requires.

    What TSRA did was e-mail it's members asking if anyone was currently having problems with slow turn around by DPS or if they have had problems in the past. Our legislature goes into session in 2009 and TSRA is apparently getting ready to lead the charge to kick start DPS over this foot dragging.

     
  5. TexasRifleman

    TexasRifleman Moderator Emeritus

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    Mine renewal went in December, expired in February, and I still don't have it.

    They told me flat out on the phone that they received my application, processed it, and failed to issue the license. They said it was all finished March 1, which is still past the 45 day deadline required, but somehow it didn't get mailed to me.

    The nice lady apologized and promised to expedite my license. At first she wanted me to pay for a lost license charge but finally admitted that since they never even sent it that it would be OK... sheesh.....ya think?

    That was last Monday, no idea how long that takes.

    So there is clearly a problem down there. Their online system was hosed as well. I logged in with my PIN number several times, and even after March 1 when they claim it was finished and it always said "no application or license on file" or something similar, can't remember the exact wording.

    I emailed with Ms Tripp from TSRA and there is certainly something wrong down there in Austin from the sound of it.

    You can find it amusing, but there is clearly a problem there when they don't even know whether the permits are getting mailed.
    That's not an unreasonable expectation of me, that I'd expect them to mail it after they say they issued it.
     
  6. TIMC

    TIMC Member

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    You guys are scaring me. I mailed mine on 3/28 hoping to get it back in early May. Last renewal only took 2 weeks, we'll see how long it takes this time.
     
  7. MechAg94

    MechAg94 Member

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    I renewed mine last summer. I think it took about 30 days after I mailed in the paperwork. Sounds like something has gone fubar at DPS.
     
  8. Art Eatman

    Art Eatman Administrator Staff Member

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    If I had to guess, it's probably some internal budget allocation thing. Reduction in personnel doing the license work.

    Could be that there are a lot more people applying or renewing than were expected.

    Overall, DPS has been very much in favor of the CHL program.

    Art
     
  9. csmkersh

    csmkersh Member

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    Art,

    Texas' CHL program is a money making deal for DPS, yet ever since 1996 DPS has done as they pleased without regard to the law. Fees range from $70 to $140 for mere citizens and a little a free for cops, courts and other royalties. Renewal fees are less, but the courts and cops are still treated as the elite.

    We've had DPS commanders who were openly opposed to licensed CCW and fought reciprocity so much that that responsibility was transferred to the State Attorney General's office.

    No, it's not budget constraints, it's attitude by the brass.
     
  10. Guillermo

    Guillermo member

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    As one who is quite familiar with the problems and processes at DPS I can agree w Sam. It is their attitude. They have No budget constraints.
     
  11. TexasRifleman

    TexasRifleman Moderator Emeritus

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    I suppose that's possible but the feeling I got from TSRA was that there was either some deliberate or incompetent dragging down of the process, not just a money problem.

    That's why they are gathering facts for a fight.
     
  12. csmkersh

    csmkersh Member

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    I just received this from TSRA. I'd contacted them and told TSRA about this thread. I also suggest we e-mail Alice and thank her for her hard work. Past experience has shown getting DPS to the table is a real chore.



     
  13. Guillermo

    Guillermo member

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    Joe Driver is a good man.

    He is the head of the law enforcement sub committee so he carries more weight than the average State Rep.

    I would also bet that the incomparable Alice Tripp is working hard behind the scenes.

    Thank you TSRA
     
  14. Double Naught Spy

    Double Naught Spy Sus Venator

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    Well I do find it amusing when folks complain about things being slow before things are actually behind schedule yet. What is it, a "Boohoo I didn't get my permit back early" complaint? Come on.

    It is a shame that yours went long, but you weren't complaining about a slow process before the 60 day deadline. You weren't complaining because your submission had a problem that caused it to go beyond the original 60 review process for investigation. You do have a valid complaint - not so with the OP.
     
  15. TexasRifleman

    TexasRifleman Moderator Emeritus

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    Very true, you are right, as you often are.
     
  16. csmkersh

    csmkersh Member

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    From Double Naught Spy's first post
    From Texas Government Code 411.185(c)
    DNS, when you can't even get the simple stuff correct, it's extremely hard to take you serious.

     
  17. TexasRifleman

    TexasRifleman Moderator Emeritus

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    Well see there's a problem with that.

    The code says 45 days after receipt of renewal materials.

    This could be interpreted to mean completed FBI fingerprint checks.

    If so, then it's 45 days AFTER FBI is done, which might take longer.

    Not sure if that's been argued really but I have heard that's the interpretation DPS makes of it.
     
  18. csmkersh

    csmkersh Member

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    And that may be the interpretation the TSRA will work to get fixed in 2009.

    Folks, this isn't a new problem. It's been going on since September 1995 when the law went into effect. It wasn't unusual for them to run 100 days or more. Reading this thread, it's still running that long but with renewals.

    I called DPS today and asked about getting a packet. Their computer refuses to send one if it's over 180 days to your expiration date. Also, their short on agents answering the phone. Be prepared for a 10 minute watch in the queue and no elevator music.
     
  19. TexasRifleman

    TexasRifleman Moderator Emeritus

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    If you got in in 10 minutes its approaching miracle status. :)

    I waited 40 minutes one day.

    Oddly enough my emails were returned very quickly so who knows whats up down there.
     
  20. primlantah

    primlantah Member

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    i heard on talk radio this morning that austin law enforcement is having a big problem with their accounting ledgers. dont know if the state or city level or both. might be related.
     
  21. csmkersh

    csmkersh Member

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    It's been a week since I e-mailed them, that's why I called today.
     
  22. Jax

    Jax Member

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    This is one of the primary reasons I maintain my Florida non-res CWP in addition to my Texas res CHL.

    Regardless of delays in renewing one I am covered by the other - and continue to enjoy my carry "priviledge".

    My last Texas renewal took around 90 days.

    I also understand CHL's are a money tree for DPS.
     
  23. TexasRifleman

    TexasRifleman Moderator Emeritus

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    Very good point. It's the very reason I keep renewing my Florida license.

    In my case I'd be unable to carry concealed if I didn't have another states to fall back on.
     
  24. MechAg94

    MechAg94 Member

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    I can't remember. Is there any rule that says a Texas resident can't use an out-of-state permit? From what y'all are saying, I'd guess not, but it sounds like something they would try to put in there.
     
  25. TexasRifleman

    TexasRifleman Moderator Emeritus

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    Currently there is no law or anything remotely prohibiting it. Not to say they won't do something like that in the future but for now it's well documented that it's acceptable.
     
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