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Smith and Wesson M&P 9mm Problem

Discussion in 'Handguns: Autoloaders' started by Ermac, Jul 21, 2006.

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  1. Ermac

    Ermac Member

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    Boy am I steaming!
    I just bought the m&p in 9mm 2 days ago...had nothing but problems.
    The slide would constantly lock back with rounds still in the mag and I have 2 failure to extracts. I shot 200 rounds of blazer brass and pmc.

    I tried both of the magazines that came with it and about every 3 to 4 rounds, the slide would lock back. The failure to extract was probably due me limpwristing it because I constantly had to chamber a round when it locked back and was loosing some of my grip.

    I called Smith and Wesson and they said they know of a problem with the slide lock....Larry (I think was his name) said they will put a new extended slide stop and test it to make sure that was the actual problem. He said the turn around was 10 business days.

    I am really impressed with Smith's customer service. I really do want to like the m&p...the recoil feels like a .380 and it fits SO well in the hand. I paid $439 new (the one without the mag safety and lock) at my local Army and Navy Store.

    Has anyone experienced problems like this before?
     
  2. Citadel99

    Citadel99 Member

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    I haven't heard of anyone having a problem like that. BUT, if you call S&W, they'll send you a postage paid label and fix it up for you and send it back. I know that's not what you want to hear, sending a gun in right after you buy it, but send it in and get it right. Hell, ask them to install the new slide release while they're at it.

    Mark
     
  3. Smurfslayer

    Smurfslayer Member

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    Huh?

    :scrutiny: Eject, maybe (and that is a big, big, BIG maybe). limpwristing is largely urban myth that is most often explainable by other more tangible physical causes. In the case(no pun intended) of extraction, either the extractor is working, or it isn't, and if the brass was remaining in the chamber, and it was not stuck there by a horrendously overpressure load, then that is almost certainly a bad extractor. With ejection, if the slide is short cycling the brass may not have time to clear the ejection port and get stuck, but if you have _any_ grip at all on the gun, and it doesn't fly out of your hands after you pull the trigger, you're providing enough support for the gun to cycle. This can also happen when the recoil spring is too stiff or the ammo is too weak.

    As for the slide locking back, I've heard of this with other guns... I'll bet it involves parts replacement.

    S&W has very good CS, they'll get it fixed.
     
  4. markh

    markh Member

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    I have the exact same problem with my M&P .40. I just bought it yesterday and took it to the range today. 225 rounds of various ammo (including my duty ammo) and had the same problem with all brands. I'm pretty sure it's the weapon and doubt that you were "limp wristing" it. At first I was woundering if it was a week mag. spring, but I kind of doubt it.

    I probably spent too much for mine (no child lock, but that damn mag. disconnect) with night sights it was $650.00.

    I believe S&W is on to something with the M&P, but I would definately expect more from a weapon touted as a "military & police." I don't trust it enough to use as my duty weapon at this point, but would like to think that my problem is just a fluke that is easily remedied. I've had HK's that cost nearly twice as much have problems and wouldn't even think of making broad statements about HK being a poor weapon (customer service on the other hand from HK was terrible).

    I am willing to give the weapon and S&W a chance. Meantime, I'll be carrying my glock 23 on duty.

    Please keep us posted on your weapon and when I get a chance to contact S&W tomorrow, I'll do the same.
     
  5. Coronach

    Coronach Moderator Emeritus

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    Interesting. Please keep us up to date on what Smith does to fix the problems, and how the guns perform after you get them back.

    Mike
     
  6. gudel

    gudel Member

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    heh.. I'll let you guys beta test this weapon first before I'd get one.
    Work faster guys, work out the bugs! :D
     
  7. Blacklabman

    Blacklabman Member

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    I 've got 800 rounds through my M&P .40.
    It has been flwless with all differtent makes of ball and HP. S&W is on to something with the M&P. Mine does not have the IL, nor does it have the mag disconnect.

    Your problem sounds like what was happening to my brother's XD .45ACP.
    FTE's and the slide actually locking in place. It was about as unreliable as they come. It has been sent to Springfield under warranty.
     
  8. markh

    markh Member

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    S&W is definately on to something with teh M&P. They remedied some of the weekneses of the Glock and XD. I like the fact that the frame rails can be replaced. I also like the fact that it doesn't have the grip safety. It looks like it can be had minus the mag disconnect and internal lock. Also from what I have read on the forums, the mag disconnect is an easy fix. My goal is to get this thing working and then use the hell out of it. I plan on keeping a fairly accurate round count and basically torture test it (ala glock, XD, HK, etc.).

    I'll keep you all posted as to the performance of this pistol as well as S&W's performance with customer service.
     
  9. wally

    wally Member

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    I will agree that limpwristing is a myth for feed or extraction failures but I've seen with my own eyes that it can account for ejection failures of the "stovepipe" variety where the empty is caught between the slide and barrel partway out of the port.

    My sister was shooting my Beretta .25ACP Jetfire and had stovepipe after stovepipe. I couldn't believe it as it'd always been 100%. Workd fine when I shot it, so I stoot off to the side and watched her shoot again sure enough -- stovepipe. What was happening is she was so relaxed and "limp wristed" that the recoil (such as it is with a .25ACP!) caused the gun to come up and basically follow the empty and the slide would usually snatch it out of the air leading to a stovepipe. Firming up her grip cured the problem.

    S&W is to be commended for letting you return the gun on their dime. So definitely call to get their account number for the free FedEx shipping. Turn-arround on my M22A was impressively quick and problem completely solved.

    --wally.
     
  10. markh

    markh Member

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    Glad to hear good things about S&W's customer service. I really do want to find a U.S. manufacturer that I can support (not including 1911's where I must say the U.S. rules!).

    I'll be honestg, when I purchase a product--any product, customer service is as much of a factor as anything.
     
  11. Jim K

    Jim K Member

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    Well, I pretty well know there is such a thing as limp wristing, and I can do it almost every shot if I want. Any recoil or blowback operated auto needs enough resistance to keep the gun frame from moving back with the slide.

    Jim
     
  12. JohnKSa

    JohnKSa Member

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    Ditto...
     
  13. MassMan

    MassMan Member

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    Smith & Wesson

    Of all the companies I have dealt with, Smith & Wesson has been the best!! I own several other brands, but S&W has been the best.
     
  14. swingset

    swingset Member

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    I have a new M&P 9 too, but mine hasn't had any problems so far. The only bug mine had was that the mag-release was brutally hard to use when the slide was locked back - took all my hand strength to release it. I changed the angle on the notch and now it's much better but that's not a big issue really especially since the slide closes on a full mag/reload.

    Great gun, overall, and with a trigger job it's heavenly.
     
  15. Citadel99

    Citadel99 Member

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    swingset,

    Where did you get the trigger job done?

    Mark
     
  16. Ermac

    Ermac Member

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    Kinda sorta updates -

    I recieved my shipping lable last Thursday and sent it in on Friday. I called again to let them know that I mailed it. They said the average turn around was 7 to 10 days (fantastic, in my opinion).

    Also, I have a friend who had to send his in for the roll pins backing out and S&W sent him a free mag...maybe I'll get lucky.

    I'll keep you all posted.
     
  17. raz-0

    raz-0 Member

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    I sent mine in because my striker broke and i wanted the extended slide stop.

    The slide stop, besides being extended, has a slightly different shape to the catch than the original. But it looks like it is intended to make it easier to release the slide rahter than deal with any unintended lockup.

    S&W's turnaround time was good. took about 3 days to get the call tag, and if you take out holidays that intervened, was 10 days from me giving it to UPS to me getting back from UPS.
     
  18. swingset

    swingset Member

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    Did it myself. The M&P is VERY easy to improve, and Burwell gunsmithing offers trigger jobs (I hear he's very good and has low turnarounds). He was so kind as to post instructions on how to disassemble and do trigger jobs to the gun. It took me less than 2 hours to completely rework the trigger, and I've got it down to 4lbs (I wanted to stay combat safe on it) but it breaks like glass now with no creep and the reset is much better.

    I like to work on things myself, and this gun is very easy to improve. If you have some punches, small files and can polish metal (I use arkansas stones and jeweler's rouge on a buffing wheel/dremel), you can do this trigger easily. Just take your time and check your work as you're working with internals.

    Here's his instructions:

    www.burwellgunsmithing.com/M&P2.htm

    www.burwellgunsmithing.com/M&Ptriggerjob.htm

    The first link is for removing the mag safety....the second for the trigger job.

    Cheers.
     
    Last edited: Aug 1, 2006
  19. Coronach

    Coronach Moderator Emeritus

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    OOOooooooooh!
     
  20. markh

    markh Member

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    Did you get your weapon back? If so, how does it work?
     
  21. markh

    markh Member

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    I just received the shipping label from S&W over the weekend. I requested it about 10 days ago (I was warned that this was a busy time at the S&W so no problem on the wait).

    I shipped it off via UPS--no problems. I also enclosed a letter requesting that the mag. disconnect be removed as this is a duty weapon and I'm not fond of the feature.

    I will keep you all posted on the status of the weapon and how S&W takes care of the situation.

    So far, they are about 10 steps above how HK dealt with similar issues (sent the weapon back twice at about $40.00 a pop and they never did get it quite right).
     
  22. Ermac

    Ermac Member

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    still did not recieve it back yet
    I called S&W after reading the end of this thread and guess what the customer rep said -

    "We have had some of the gun techs on vacation so we have been a little backed up, I'd expect your gun to be finished in about 3 to 4 weeks"

    :what:

    I've sent this in over 3 weeks ago....that really sucks. I can understand that they are busy, BUT I JUST BOUGHT IT. ARGG.

    Hopefully, I will get a free mag out of this (my one friend had an issue the M&P 40 and he got a free mag when they sent him his gun back). And for those of who are wondering, my response to her was "Thanks for the update and have a nice day"

    I will always be respectful to people in the gun industry, considering she has my firearm.

    Can a mod sticky this thread?
     
  23. markh

    markh Member

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    Thanks for the update bro.

    They seemed like they were busy when I called them a couple of weeks ago.
     
  24. 10-Ring

    10-Ring Member

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    For me, I thoroughly clean & lube my new guns prior to their first time to the range. With this practice, I have only run into one firearm that has disappointed me its first time out and the problem was an easy fix. But for you, it sounds like S&W knew about the issue & is more than ready to make things right. It's too bad they couldn't make the fix before their product hit the market.
     
  25. Ermac

    Ermac Member

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    UPDATE w/ bad news

    UPDATE UPDATE UPDATE UPDATE....

    I should have updated sooner, but I have bad news and I will never consider the m&p again.

    I got it back about a week ago. S&W installed a new slide stop and even threw in an extra 17round magazine. The customer service is top notch!

    Well, I decided to take it to the range and shoot it again. This is what I shot:

    100 wally wb - 6 failures to extract and 9 shell casings got stuck in chamber
    100 remington hollow point (green and white box) - 4 shells stuck in chamber
    50 rounds pmc - 3 failures to extract, 2 cases got stuck in chamber

    Also, the barrel showed HEAVY peening and the slide rails somehow filed down as well - it was very "rough sounding" when racking the slide. Also, on the side of the barrel near the lower right corner of the feedramp, there were pieces of metal kinda chipped off.

    Overall, this gun I had was probably a lemon and it was a piece of garbage.
    I took the gun to a local dealer, told him the problems, he offered me $325 for a trade in of another gun. He told me he would send it back to s&w until it came back fine - I didn't want to be out of a gun that long.

    I traded the m&p in for a CZ 75 Compact (the all steel frame one) with night sites. I haven't been happier. It works great.

    I hope whoever purchases an m&p doesn't have the problems I did. I'm not saying anything against s&w because their customer service was excellent.
     
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