Quantcast
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Sportsmans Guide Customer Service

Discussion in 'General Gun Discussions' started by 308win, Oct 17, 2007.

Thread Status:
Not open for further replies.
  1. 308win

    308win Member

    Joined:
    Jun 23, 2003
    Messages:
    2,918
    Location:
    Ohio - The Heart of it All
    I bought 1000rds of Wolf .223 62gr polymer coated steel cases from Sportsman's Guide. I tried them out in my Armalite a few days ago and the results were disappointing to say the least. A couple of days ago I received an email from SG thanking me for my recent order and soliciting any feedback. I informed them about the performance of the Wolf in my AR15.

    Today I received an offer for an RA and refund on unused ammo. I am still trying to decide whether or not I want to take them up on their offer but at this point I am inclined to.

    On a related note, I sent an email to CPProducts about how their magazines performed with this ammunition and received an email from the owner asking me to return the magazines for examination and replacement.

    Overall, I have to say that I am more than satisfied with SG's customer service as well as with CPProducts.
     
  2. Kentak

    Kentak Member

    Joined:
    Jan 6, 2006
    Messages:
    1,467
    Location:
    Ohio
    What exactly were the issues you encountered? Were they ammo or mag related, or both? Is it possible it could have been only one or the other?

    K
     
  3. 308win

    308win Member

    Joined:
    Jun 23, 2003
    Messages:
    2,918
    Location:
    Ohio - The Heart of it All
    I fired seven rounds total of this ammo. The first three functioned fine. Then two different failure to feeds from two different magazines with which I have had no previous problems with hand loads or other commercial ammo. The magazines would bind whether or not short loaded. I can't say the ammo is the fault but the coincidence is intriguing to say the least. The last shot resulted an a stuck case. This is in an Armalite that has never had any issues, was clean to start the session, had 7 rounds fired over the course of 10 or more minutes, has a chrome chamber/barrel and is chambered for the 5.56 not .223.
     
  4. JWarren

    JWarren Member

    Joined:
    Jan 5, 2007
    Messages:
    4,632
    Location:
    MS and LA
    308win,

    Does your AR have a chrome-lined barrel? I'm asking because of a thread we have going in Rifle Country oddly related to this subject.


    -- John
     
  5. 308win

    308win Member

    Joined:
    Jun 23, 2003
    Messages:
    2,918
    Location:
    Ohio - The Heart of it All
    JWarren

     
  6. JWarren

    JWarren Member

    Joined:
    Jan 5, 2007
    Messages:
    4,632
    Location:
    MS and LA
    ahh...

    I must have gotten distracted when reading your post.

    Thanks.


    -- John
     
  7. bsf

    bsf Member

    Joined:
    Feb 14, 2003
    Messages:
    465
    Location:
    MI
    If you decide you do not want it, PM me before returning it. PM me a price (minus S&H) and number of rounds left.
     
  8. ishida

    ishida Member

    Joined:
    Sep 30, 2007
    Messages:
    156
    I love to shop at SG. Great customer service, great prices, everything.
     
  9. Average Joe

    Average Joe Member

    Joined:
    Aug 29, 2005
    Messages:
    1,209
    Location:
    Easton, PA
    Is it SG or Wolf ? Wolf offers the satisfaction or money back guarantee. I really don't think SG would take ammo back from any other manufacturer. As a matter of fact, I don't think anybody does. Just wondering.
     
  10. Exposure

    Exposure Member

    Joined:
    Apr 13, 2004
    Messages:
    482
    Location:
    The wilds of Maine
    I bought several thousand rounds of the .223 Wolf polymer from SG. My M16 eats it up at an alarming rate! No problems what so ever like you describe though 308Win.

    Accuracy wise it is pretty good. And I can run it full auto to the point where the handguards get to hot to touch. I love the stuff!

    Good luck with your problem. I hope you find a solution.

    BTW, I agree on SG's customer service. I have had nothing buy good luck with them.
     
  11. strat81

    strat81 Member

    Joined:
    Oct 6, 2006
    Messages:
    3,912
    Location:
    Nebraska
    Larry at CProducts is good people too. They had a few probs with a group buy at arfcom, but even those guys have given him a second chance. With AR-15 mags, there are so many choices, a company must offer a good product and awesome service, lest they die.
     
  12. MilsurpShooter

    MilsurpShooter Member

    Joined:
    Feb 3, 2005
    Messages:
    1,541
    Location:
    Under a rock somewhere
    Ordered from SG multiple times and they've been top notch in resolving what few problems I've had.
     
  13. 308win

    308win Member

    Joined:
    Jun 23, 2003
    Messages:
    2,918
    Location:
    Ohio - The Heart of it All
    To follow up on the Wolf .223 62gr. I removed the stuck case last nite. Looked at the inside of the extraction rim and the rim was gouged (for lack of a better word) where the extractor engaged it. It looked like the steel was soft enough that the extractor removed metal with edges as sharply defined as if done by a machine tool. Also, the rim in this area looks thinner and the grove doen't appear as deep so the extractor may not have been getting a good solid purchase. So, could be a convergance of a lot of different issues that resulted in the failure to extract. I am returning tomorrow for exchange for the Bosnian stuff if it is still available.
     
  14. mbt2001

    mbt2001 Member

    Joined:
    Dec 5, 2005
    Messages:
    2,902
    Location:
    Texas
    I didn't think you were supposed to use the steel cases in the Armalite's. It was my understanding that doing so, would cause you to have some extraction problems and some accelerated internal wear, if not damage, to your gun.

    I know that the SKS, AK's, Tokarev's, Glocks can use the steel case, as there are in essence "made" to use that kind of ammo, but on the US manufactured .223 and 7.62's you should use the brass, as they do not like the steel cased ammo. Anyway, I wouldn't put cheap wolf fodder through a gun I paid $800 - $1,600 for.
     
  15. mp510

    mp510 Member

    Joined:
    Feb 13, 2006
    Messages:
    3,046
    Location:
    PRKt
    CProducts is an actual manufacturer. They will sell to folks right at the factory (BTDT), and they tell you right then and there that if you have any problems, just stop back and they'll straighten everything out. Larry is very good about keeping customers in the know about new products, changeing old flawed patterns in for updated patterns, and sometimes, he'll even act on customer advice. He's pretty active on ARFCOM.

    Sportsmans Guide is a good company as well, but they have flawed me more than CProducts- short shipping, not shipping, saying they have merchandise they don't have, impropper addressing:fire::fire:, and shipping restrictions that are based on flawed information and seem to change every couple seconds
     
  16. Gator

    Gator Member

    Joined:
    Jul 23, 2003
    Messages:
    2,231
    Location:
    Stuck in Crook Co., IL
    Sportsman's Guide will take your money and that's it. It has been my costly experience that they are a very dishonest company.
     
  17. Grandpa Shooter

    Grandpa Shooter Member

    Joined:
    Oct 11, 2007
    Messages:
    930
    Never have had a problem with SG in ten years of doing business with them.
     
  18. MilsurpShooter

    MilsurpShooter Member

    Joined:
    Feb 3, 2005
    Messages:
    1,541
    Location:
    Under a rock somewhere
    As long as we are updating just had another favorable experience. They had a scabbard and bayonet repro combo, came to about $115. Well, my mistake it's the wrong bayonet. Called them up, told them, no problem, sent it back to them and refunded my card with no issues.
     
  19. Roccobro

    Roccobro Member

    Joined:
    Apr 6, 2006
    Messages:
    1,506
    Location:
    San Berdoo, CA
    they won't sell magazine springs or stripper clips to CA, but will sell ammo. GO figure.

    But I have spent over 3k with them in the last few years and they have been excellent. But my M1 Carbine feels like they discriminate her still . :(

    Justin
     
  20. Logan5

    Logan5 Member

    Joined:
    Feb 24, 2004
    Messages:
    1,155
    Location:
    CT
    SG was very good to me on customer service; in my one incident with them, I ordered two Chilean Mausers and got one Chilean Mauser and one busted cardboard box containing a pile of toothpicks, which they immediately replaced.
    They seem to me to be in the business of selling the shoddiest fourteenth hand merchandise anywhere, and it's obvious from the catalog pictures, but the customer service associated with it has been very good in my experience.
     
  21. mbt2001

    mbt2001 Member

    Joined:
    Dec 5, 2005
    Messages:
    2,902
    Location:
    Texas
    uhhhhh

    Never had a problem with Sportsmansguide.com.



    I think your problem is using the steel cased ammo in the Armalite. I think they need brass. See my original post.

    I do not know how anyone here can hold Sportsmansguide accountable for Wolf ammo. Also, I am sure that they will work with him WHEN / IF he decides to return the ammo.

    In future, in your $1,200+ rifles use Winchester brand. They sell in bulk.
     
  22. MechAg94

    MechAg94 Member

    Joined:
    Apr 17, 2005
    Messages:
    4,744
    I have an Armalite with 20" barrel. It eats Wolf steel case ammo just fine. I have never had an issue using it. I have been through 800 to 1000 rounds. It is very dirty, but cleaning solves that. It can shoot a little different than the nice Federal ammo, but it is good for practice.

    Now I have had trouble with the Wolf M193 brass case stuff. That stuff acted like it was underloaded and wouldn't cycle the action reliably. You could see that the first few cases would barely roll off the table instead of flying away like other ammo. Then it would fail to pick up the next round. I guess it could be possilbe that the ammo you have is under loaded.

    How many rounds total have you fired in the rifle? (all ammo)

    Try using the stock 10 round mag the rifle came with. Some of the first cheap mags I tried to use didn't work well, but that original 10 rounder always did.
     
  23. MechAg94

    MechAg94 Member

    Joined:
    Apr 17, 2005
    Messages:
    4,744
    Also, the spare bolt with extractor from Armalite is cheap.
     
  24. 308win

    308win Member

    Joined:
    Jun 23, 2003
    Messages:
    2,918
    Location:
    Ohio - The Heart of it All
    I have the RA from SG and I intend to return the Wolf for the Bosnian brass cased 62gr.

    As for the Armalite and steel cased ammo; I have not heard that Armalite discourages shooting it. In any case, I believe from observation that the Wolf case that would not extract was not in spec with respect to rim thickness and extractor groove depth.

    As for using the 10rd Armalite factory magazines, mine came with two thirty round factory magazines. Frankly, I don't care for the thirty rounds magazines as they are too long and always in the way but that is my preference.
     
Thread Status:
Not open for further replies.

Share This Page