Spyderco cs

Discussion in 'Non-Firearm Weapons' started by md7, Dec 6, 2010.

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  1. md7

    md7 Member

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    Often times, bad news is the only news that travels, so when folks do right or go above and beyond reasonable expectations, I like to spread it. (Never been one to poor mouth others even it is deserved) About 10 days ago, I sent Spyderco my Endura 4 bc it had minor blade play issues, and an unusual "clicking" sound in the locking mechanism when pressure was applied to the opened and locked blade.

    I contacted Spyderco this morning to give them a physical shipping address (i gave them a po box) and they informed me that they are replacing my Endura with a new one.

    That's what a warranty is for right? That's what a company is supposed to do, so why am I giving them a thumbs up for correcting what they should have done right to begin with? I guess because I have had good experiences with their products, now their service dept., and it's nice to see a company stand behind their product. Not my first Spyderco, and it won't be my last...... by a long shot.

    Now I'm off to order my Sharpmaker! Ya'll take care.
     
  2. JShirley

    JShirley Administrator Staff Member

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    Thanks for the update.

    Sal and co get high marks for CS in my book. They really pay attention to the end-user, unlike some companies that seem to think customer are privileged to be able to buy their products!

    I had a minor issue with one- of maybe 20 or so Spydercos I've bought- and the repair was quick, what was done was politely detailed, and my knife was promptly returned.
     
  3. newb

    newb Member

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    Thanks for posting that md7, I have been in the market for a new knife for a few months and I may have to take a closer look at spyderco.
     
  4. md7

    md7 Member

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    newb,

    They are worth consideration imho. I have several of their products and this is the only issue that I have had. I would not consider this typical of their products at all. On the whole, I have been well pleased with the Spydercos I have had, have, and would recommend them to anyone really.
     
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