Spyderco cs

Often times, bad news is the only news that travels, so when folks do right or go above and beyond reasonable expectations, I like to spread it. (Never been one to poor mouth others even it is deserved) About 10 days ago, I sent Spyderco my Endura 4 bc it had minor blade play issues, and an unusual "clicking" sound in the locking mechanism when pressure was applied to the opened and locked blade.

I contacted Spyderco this morning to give them a physical shipping address (i gave them a po box) and they informed me that they are replacing my Endura with a new one.

That's what a warranty is for right? That's what a company is supposed to do, so why am I giving them a thumbs up for correcting what they should have done right to begin with? I guess because I have had good experiences with their products, now their service dept., and it's nice to see a company stand behind their product. Not my first Spyderco, and it won't be my last...... by a long shot.

Now I'm off to order my Sharpmaker! Ya'll take care.

 

Thanks for posting that md7, I have been in the market for a new knife for a few months and I may have to take a closer look at spyderco.

 

newb,

They are worth consideration imho. I have several of their products and this is the only issue that I have had. I would not consider this typical of their products at all. On the whole, I have been well pleased with the Spydercos I have had, have, and would recommend them to anyone really.