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taurus customer service

Discussion in 'General Gun Discussions' started by Lazarus09, Aug 15, 2008.

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  1. Lazarus09

    Lazarus09 Member

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    how long does it usually take to get a gun fixed with them?
     
  2. esmith

    esmith Member

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    A lot of people say a REALLY long time. They have an unlimited lifetime warranty though soooooooo you should get it back eventually.
     
  3. 4D5

    4D5 Member

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    No special customer service

    I once was planning on sending a gun to them for repair, but after the not so very hospitable customer service, coupled with it may take 6-8 weeks and you'll have to pay the shipping both ways, I decided a trip to the local smith would be cheaper and faster.
     
  4. jerkface11

    jerkface11 Member

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    Some people have reported them simply shipping the broken gun back claiming there was no problem with it.
     
  5. CliffH

    CliffH Member

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    I'm planning to send in a revolver.

    Called their customer service, they said approx. 4 week turn-around.

    Wife checked on shipping charges via UPS; about $100.00 to get it to Taurus. Don't know about return shipping charges.

    Since it's just a slightly bent ejector, I may buy the part and install it myself.
     
  6. jojosdad

    jojosdad Member

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    I had a problem with a Thunderbolt, and had to send it back twice (2 different problems). I asked for and received a prepaid shipping label both times. Customer service wasn't wht you'd call overly cheerful, but they weren't impolite either.
    On the whole I was fairly satisfied with the treatment I got.
     
  7. Apple a Day

    Apple a Day Member

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    9 weeks. C.S. rep was a jerk on the phone. They only sort of fixed it. I got rid of the gun.
     
  8. weisse52

    weisse52 Member

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    You might want to do a search on Taurus customer service.
    It seems the product is not bad, unless you get a bad one, then you could have an issue with customer service.

    And I will most likely be called a gun snob for pointing that out. Taurus has some detractors, but it has some real diehard fans as well.

    Your experience may vary.
     
  9. Glockman17366

    Glockman17366 Member

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    My experience with Taurus has been positive. I've sent 2 revolvers back..took 3-4 weeks each. However, this was 1998-2000.
    In fact, the 3-4 week turnaround was substantially less then my buddie's 8 month wait on his Springfield 1911.
    Both revolvers (a Model 85 Ultralight and a Model 669 .357 Magnum) were fixed. The 669 is gone (sold to finance a Taurus Tracker), but I still have (and carry) the 85.
     
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