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Taurus customer service

Discussion in 'General Gun Discussions' started by CHEVELLE427, Sep 27, 2010.

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  1. CHEVELLE427

    CHEVELLE427 Member

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    --------------------------------------------------------------------------------

    I LOST a grip screw for my PT1911, didn't have any that would work in my gun parts box,

    so as a last resort I CALLED TAURUS THINKING here we go with all the post about how bad customer service was that was the last place i though of calling at closing time.:uhoh:


    well it is close to closing time were they are and the semi English speaking person i got told me it would be $1 and $4.79 shipping :what:.

    i ask him didn't it fall under the warranty, he asked for the Sn of the gun and my address and said they will mail me 1 out...:eek:

    didn't see anything rude or anal about this dealing with TAURUS.

    MAKES ME WONDER

    if you call all ready ticked off the person on the other end of the phone is not going to work with you easily.:neener:

    now lets just see if and how long it takes for me to get that screw or did i just get screwed.:cool:
     
  2. Hanzo581

    Hanzo581 Member

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    You'll find that a lot of the people that get bad customer service are the ones that call already ticked off and with a bad attitude. If you are polite, 9 times out of 10 you will get help.
     
  3. Ragnar Danneskjold

    Ragnar Danneskjold Member

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    That's something to keep in mind with all interactions with other people, friends, family, pizza guy, police officers, other drivers, etc. Generally, the nicer you are, the more smoothly any encounter will go. It's the guys who bristle with indignation and superiority who end up having bad experiences with others, and then complain about it like they're are totally blameless.

    Don't treat people as task-fulfilling functionaries. They're people, not objects meant to accomplish some task for you. Go into any encounter with a "this is a real person" mindset, and it will probably work out better for you.
     
  4. Big_E

    Big_E Member

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    I have heard that Taurus' customer service and quality control has improved. But there are still other brands I would buy way before Taurus. However, they do have some interesting guns and I believe they own Rossi now which I may buy some 1892's from.
     
  5. CHEVELLE427

    CHEVELLE427 Member

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    rossi was on there web site today were i got the phone number to taurus
     
  6. ScratchnDent

    ScratchnDent Member

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    I've never gotten a live person on the other end when I've called Taurus customer service, just a looong wait on hold, to eventually be punted to a voice mail box, which apparently, they never check, because they've never called me back. I gave up after the 3rd repeat of this and will never spend another dime with Taurus.
     
  7. TexasGunbie

    TexasGunbie Member

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    Taurus was very polite when I needed repair on my PT111 mags, they ask for the gun serial number and then I send off my mags. Few weeks later, I got new ones.
     
  8. FLAvalanche

    FLAvalanche Member

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    You had them send you a screw. Whoopy. I had them do the same thing for my Rossi revolver.

    Send that 1911 in for an actual repair and I'll bet your experience is different.
     
  9. Full Metal Jacket

    Full Metal Jacket member

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    wow. taurus sent you a grip screw. guess all the millions of posts i read about their poor service were all wrong :eek:
     
  10. Russ Jackson

    Russ Jackson member

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    Why didn't you order a few extras so when you lose it again you have a spare. The shipping would have been the same. Why would you think losing a screw would be a warranty issue?...Russ
     
  11. CHEVELLE427

    CHEVELLE427 Member

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    didn't know didn't care thought id give them a call as i cat seem to find 1 local and
    I ASKED
    and 1 is suppose to be in the mail.

    what can i say,

    all they could do is say sorry it will be $5, but instead it was what is the SN and your address will get 1 out

    call Waite was about 6 min

    so to date i have had 2 dealings with them and both were positive, i guess if you call all ticked off the person on the other end does not care what you think and will put your request in pile 1578.
     
  12. MMCSRET

    MMCSRET Member

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    To all you Taurus bashers; thanks for not buying any. It makes them more available and cheaper for the rest of us, also keeps the lines, phone and repair/warranty, open and unclogged by bad attitude. My Taurus experiences have been positive every time and in every way.
    I had a Ruger problem once, took 9 months to resolve. I still buy and use Rugers, maybe I should not be that way if I was to use the Taurus bashers standard for purchasing and/or servicing. HUH??????
     
  13. Yo Mama

    Yo Mama Member

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    And yet no one bashed them in the thread, but you still want to point that out right?

    There are plenty of Taurus guns, you don't need help making inventory.
     
  14. CHEVELLE427

    CHEVELLE427 Member

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    they will always be bashes , just like the old days with ford / Chevy. im all Chevy but have owned a ford or 2.
    now days i don't thing i would want either, friend had a new truck not naming brands but they never did get it fixed, and that lemon law thats a joke don't even think it works like you think it should. he got it back and sold it. now he is dealing with another brand,

    would be funny if Taurus bought out
    SMITH OR SOME OTHER WELL KNOWN BRAND THEN IT WOULD GET BASHED.
    even though the product would most likely come from the same plant they do now, they would just come with a warranty for life :cool:
     
  15. Ala Dan

    Ala Dan Member in memoriam

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    Good News

    Maybe, just maybe Taurus has seen the light~? At least your
    experience was a positive one. :scrutiny: ;) :D
     
  16. MMCSRET

    MMCSRET Member

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    That could happen; S&W has been bought, sold and traded a couple of times.
     
  17. CHEVELLE427

    CHEVELLE427 Member

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    you can please some of the people some of the time but not all the people all of the time:)
     
  18. frankge

    frankge Member

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    I sent my PT92FS in about a year ago and they "LOST" it! They found it and fixed the problem on the new gun but I had to pay $40.00 in shipping to them. I still like the gun and like my Taurus revolver but thier CS is really pretty much the pits.
     
  19. Flynt

    Flynt Member

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    Before I'd conclude that this was a positive experience, I'd wait and see whether they actually follow through. Let's make sure the screw actually arrives before we declare victory.
     
  20. offthepaper

    offthepaper Member

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    About 10 yrs ago I bought my ex a Taurus Model 94 ss 22lr pistol. It shot very well and the ex was pleased with it. Had it about 1 1/2 yrs, but only put about 75-100 rds through it. One day at the range while firing it, the rear sight blade shot off of it and was never seen again. Contacted Taurus USA and asked about replacing the sight under warranty. I was told that the sight was not covered under their lifetime warranty:uhoh:. When I asked how much for the sight blade, they told me I could not buy the sight blade alone, but would have to purchase the entire rear sight assembly :eek:. Soooo, Iask how much for the assembly. $125 plus s/h. I only paid $210 for the gun, and to replace the rear sight blade will run more than half the price of the gun? :fire::cuss::banghead:

    Well, It still sits in my safe these days. I keep hoping to fing a new sight at a GS, but that hasn't hapened yet. I'm in no big hurry to buy another Taurus. It's a shame, because the litlle fella shot pretty well. But, live and learn.
     
  21. CHEVELLE427

    CHEVELLE427 Member

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    that not right i would call them again if they replace a screw they should replace the sight.
     
  22. Vyacheslav

    Vyacheslav member

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    it is coming from brazil, that is why the guy didn't speak english and it was so expensive to ship. it wasn't a defect in the gun so taurus should not be obligated to replace it. you LOST it. this thread should be about taurus having a damn good warranty since they replaced something you lost.
     
  23. mustang_steve

    mustang_steve Member

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    Same, I work in computer warranty support, and if someone is being rude, or making unrealistic demands (like blackmailing us for an upgrade), they can expect a far lower level of support than an honest and calm individual will. Part of it is the added energy in sorting out the static from the message, as well as often misinterpreting the issue.

    A common thing angry people do is story-tell....just tell us what the immediate issues are, story-telling will lead to half-answers as we have to log all of that, and we simply cannot go through all that info with a fine-toothed comb in a timely fashion.
     
  24. CHEVELLE427

    CHEVELLE427 Member

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    look non taurus ka boom



    i think i can live with a missing screw or a tight cylinder here and there


    [​IMG]

    [​IMG]

    [​IMG]
     
    Last edited: Sep 28, 2010
  25. Full Metal Jacket

    Full Metal Jacket member

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    ^^you forgot to mention, those s&w kabooms were ammo related. as admitted by the owners.

    if you're going to troll, at least make a half way decent attempt. most of us have seen those pics, and know the stories behind them. :eek:
     
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