Taurus losing my loyalty...

[98C5]

I've had Taurus products for many years. Last month I bought a PT1911. After having it a week, I noticed the right safety lever was broken. I haven't even shot it yet. So, I called customer service and they told me to mail the piece back to them and they'll send a replacement asap. Cool.

2.5 weeks go by, nothing. I just called them and asked about the part.

Them: "Sorry sir it is on backorder. We should have more in 2 weeks."
Me: "Well I was going to use this as my concealed pistol, good thing I have my Springfield 1911."
Them: "It should be 2 more weeks."
Me: "Um, okay, whatever" I hang up.

Here's an idea......TAKE ONE APART AND GET THESE PARTS TO THE CUSTOMER THAT ALREADY HAS ONE!!!!!

Argh, like I said, good thing I have my Springfield.

 

[tinygnat219]

You aren't the only one. I have recently divested myself of all things Taurus. Take my PT 145 and substitute your term for "Recoil spring Guide Rod assembly" and you will experience the same problems I did. 4 months... out of 6 my gun was inoperable. I called them on a weekly basis only to hear the same thing. Ask to speak to a supervisor and then get his direct extension. This helps a little bit.

 

[Ghost Tracker]

shhhh, be quiet...CAREFUL guys. There are some Taurus fans around these parts who take serious offense to anyone with a story that doesn't endorse/confirm their loyalty. I relayed such an experience once & was taken over the coals.

 

[98C5]

shhhh, be quiet...CAREFUL guys. There are some Taurus fans around these parts who take serious offense to anyone with a story that doesn't endorse/confirm their loyalty. I relayed such an experience once & was taken over the coals

Be that as it may, I'm not bashing Taurus as a whole. I've had many pistols over the years from them that has given me nothing but satisfaction. However, my problem with them now is being taken WAY too lightly by their customer service. You know they play patriotic music while you're on hold, 2nd amendment this and that, which is great. BUT, I need a functional pistol to carry and protect myself. Good thing I did have another 1911 to carry. Oh well, guess I'll stick with Springfield.

 

[WOODROW]

I owned a PT99AF several years ago and loved it. I have owned one of the new 1911's and hated every thing about it. Within 100 rnds the rear sight slipped off. I had to have the recoild rod replaced because mine cracked after around 300 rnds. Just like you I waited almost 5 months for the factory to do something and got nothing for my trouble. I had it fixed PROPERLY at my expense and then traded it for my Springfield XD .45. GREAT TRADE!! No more Taurus paper weights here. I guess that explains why they have a lifetime warranty. You really need it if you buy one.

 

[jwr_747]

no need to be quiet,if a item has any moving parts,it's gonna have problems.I have 2 Taurus Mod 85's that are over 15years old,I think,not any problems out of either.I've got S&W's,Colts,Rugers,Nagants,H&R's,High Standards,ect,ect. no major problems out of any of them.if I start having problems,am I going on a "bad mouth" campaign,no.I've bought several weapons from folks who had bought a "piece of crap" only to find out THEY didn't clean the thing first,had trash ammo,limp wristed the semi-auto,didn't have enough brains to adjust the rear sight,the list is endless.I,like most folks,expect something new to work,if it don't,fix it or get it fixed,I don't mind tweaking the feed lips of that Kimber to make it work.but guess it's like all things,Chevy or Ford,Bama or ( god forbid) Big Orange. no need to have a stroke over a piece of equipment. jwr

 

[Grandpa Shooter]

This thread is a perfect example of my question, "What constitutes a good gun?" Just because something doesn't work for one individual doesn't mean it is a "bad" gun. When I was a range safety officer at a large metro public shooting range I frequently was asked to help a shooter figure out what was "wrong" with that person's gun. About 75% of the time it was the limitations of the person, or the ammo, or the technique of the person shooting.

Of course there were gun issues. As long as something is man-made, there will always be issues. Depending on how often the factory recalibrates it's equipment, or replaces key components, the fit and finish will vary greatly from start of run to end of run guns. When I ordered two Uberti 357 Colt replicas, I stupulated they had to be as close together in production run numbers as possible. Got them only 14 guns apart and are nearly identical to shoot.

As much as people hate to admit it, tools (guns) made by tools (milling, lathing, etc. are always going to vary.

 

[98C5]

Um, jwr, it was brand new. It was never shot(except factory). Not having a stroke here, trust me. Like I said,I have a reliable Springfield. I'll sell this Taurus whenever the part comes in. Most likely, I'll be buying an aftermarket safety.

 

[98C5]

(sigh) Grandpa, I never said it was a bad gun. The part they used to assemble the gun was defective(broken). It will take over a month to receive the new part. This is the problem.

 

[George Hill]

We had a PT 1911 that was like that. The ambi-safety on the right side of the frame would push down, but wouldn't take the rest of the safety with it. We sent the gun back to Taurus and it came back in 2 weeks fixed. We checked other guns and the 6 others we had did not show this problem. We've also not had any PT1911's come back with other issues.
I still think they are reasonable guns for the money, but for a few bucks more you could get into a S&W, Springfield, or Kimber and you would really have a fine handgun.

 

[Ghost Tracker]

but for a few bucks more you could get into a S&W, Springfield, or Kimber and you would really have a fine handgun.

There ya' go!

 

[Highland Ranger]

You know they play patriotic music while you're on hold, 2nd amendment this and that,

One word: Smartgun.

 

[obxned]

If they actually cared, they would NEXT DAY UPS that part to you, or at very least, first class snail-mail. I had been looking at a Taurus, but I think I'll pass.

 

[Mad Magyar]

It's refreshing to see a gun get blasted other than my beloved LLAMA's, the forum poster child for a big POS!!!

 

[98C5]

Hey Mad, I had an older Llama 1911 .45 with the laynard that was polished nickel. It was heavy as hell but still an incredible shooter. I wish I still had it. I wouldn't mind the messed-up safety IF Taurus could get me one in a reasonable amount of time. And to George and Ghost, I do have a Springfield Loaded LDA with nite sights. Awesome gun!!!

 

[rcellis]

Let me get this straight... never shot and it had a broken safety lever - so you bought a broken gun and are upset that it's taking time for the company to get parts in?

Too late for you, but Step One: Don't Buy A Broken Gun

 

[98C5]

I bought it online. It was fine when I received it. Some time during my posession, the lever broke. Do not know how or why. So don't start the buyer beware crap.

 

[Misfire99]

I think the fact that a new gun had a defective part tells the story. I suspect that this is a problem that Taurus didn't find out about until many pistols had been sold. They redesigned the part, or just changed the material of the part, and began to replace them on all of the pistols in stock. This would explain why they didn't cannibalize a pistol to get you the part. The one they would take off would break as well. I'm sure there is a level of frustration here but I'm sure that it's much higher at Taurus then at your house. You only have one broke pistol. I wonder how many Taurus has.

 

[Majic]

Why didn't you take the pistol back to the dealer since it hadn't been shot or do you think you broke the part?

 

[plexreticle]

I've had problems with S&W, Sigs and Taurus.

They just don't make guns like they used to I suppose.

 

[denfoote]

Taurus makes decent revolvers. I own two of them.
The PT92 is also a decent gun. I also have it and have had no major problems. I've put in a new locking block, but I figure that is just like putting new tires on your car. I obtained the gun from a friend who swore that the mag release was defective. The mag would drop for no appearent reason!! I saw it happen!! Rather than send it in, he gave it to me. I have not had that problem to date!! Maybe it likes me!!

I do look askance at the rest of the Taurus line, however!!

 

[Marshall]

98C5,

Sorry to hear about your experience, frustrating to say the least. I hope it gets better from here.

Thanks for the heads up.

 

[SouthpawShootr]

I'm a Taurus fan, but I'll be the first to admit that their CS is just slightly above awful. Apparently, they don't expect that people will actually use their products. If their PT1911 ever comes out in 9mm, I'll buy one. If a common part fails (one that is available aftermarket), I'll replace it with Wilson, Brown, or some other reputable 1911 manufacturer.

 

[bluetopper]

I wish their CS could be like Hi Point's. Ship you whatever part you need right then, same day, no questions asked and at no charge.

 

[Texastbird]

Keep bashing the PT1911s and maybe they will have to lower the prices and I will be able to buy another one cheaper, snicker, snicker.