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The end of a Speed six, and Ruger CS.

Discussion in 'Handguns: Revolvers' started by 357 Terms, Sep 12, 2021.

  1. 357 Terms
    • Contributing Member

    357 Terms Contributing Member

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    I have always been a fan of Rugers Six Series revolvers.
    I've owned a few, always wanted a 2.75in stainless Speed Six.
    Earlier this year found one locally and I jumped on it, looked to be in great condition. Smooth action, great balance, I was pleased.
    I installed a night sight and took it out to check POA/POI.
    Started the range session with a Service six I that I had also installed the same front night sight as the Speed six.
    Shot great! Right to POA with 158grn 357's. (6.4grns Universal)
    Loaded up the Speed, first shot was way low, odd, my 40 shot group with the Service was right on, and I could easily cover the group with my fist.
    Second shot not even on paper, I looked at the Speed and the barrel was dangling from the ejector rod!!
    Well damn!!
    I own a Redhawk from 1984 and was familiar with the stories of barrels coming off of them .
    Never heard of the Six series having issues. ( this Speed six was from 1982)
    Shot the Service some more, packed up, went home.
    20210624_143203.jpg 20210624_143231.jpg 20210624_144528.jpg 20210624_144602.jpg

    Got home and managed to get the threaded piece of the barrel out of the frame.
    The threads in the frame looked good.
    Ok, so maybe this old Six is salvageable!
    20210625_172444.jpg
    20210625_212229.jpg
     

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    Last edited: Sep 12, 2021
    sparkyv, Mizar, Boarhunter and 11 others like this.
  2. CoalCrackerAl

    CoalCrackerAl Member

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    Wow glad you didn't get injured. I hope Ruger fixes it quickly. I wonder if the seller knew it was breaking, And got rid of it?
     
  3. 357 Terms
    • Contributing Member

    357 Terms Contributing Member

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    ...continued

    I find a correct barrel on Ebay, so I'm optimistic.
    I am aware Ruger no longer has parts for the Six series.
    I call them hoping (for a fee) that they may install a barrel that I provide.
    They wont.
    The CS rep asked if I could send pics, I do.
    I receive an email not long after telling me to send in the Speed six, and they will replace it with a GP100!!
    Now, I'm not the original owner.
    I was shooting reloads. (Med/light)
    I have no idea how this 357 was treated in the preceeding 39yrs.
    Wow.
    I ask if I can apply the value to anything in their catalog and pay the difference.
    They agree.
    I send it to Ruger.
    So I take a week or so and decide on a SB Bisley Hunter. (Posted a thread here and received great advice, thanks)
    Sent the CS rep and email with the part number and letting them know I'll pay the difference.
    She called back a day later stating that if I payed the transfer fee they would waive the extra.
    Again. Wow.
    I cant imagine any better CS than this.
    I am kinda shocked really.
    So now I am the owner of a new Ruger.
    20210905_085329.jpg
    Ruger let me keep the trigger assembly, hammer, and mainspring/strut from the Speed Six.
    For me this is unprecedented Customer Service!
    Above and beyond really.
     
    Last edited: Sep 12, 2021
  4. shoebox1.1

    shoebox1.1 Member

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    All I can say is wow!
     
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  5. NIGHTLORD40K

    NIGHTLORD40K Member

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    :what:

    Sad end for the Speed Six, but still a happy ending! You picked a great replacement too- :thumbup:

    Ive had nothing but great CS from Ruger on the rare occasion I needed them. A+ (I just wish more of their current catalog appealed to me, oh well.)
     
    Gordon, ThomasT and 357 Terms like this.
  6. shafter

    shafter Member

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    Wow, they really did right by you!
     
    shoebox1.1 likes this.
  7. tightgroup tiger

    tightgroup tiger Member

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    That's amazing! I asked the about my GP100 barrel that the forcing cone face is burned up on in less than 5000 rounds and they wouldn't even talk to me about it. They said they would re-barrel it for $250.00.

    I told them it hasn't seen more than 3 dozen magnum loads and they didn't care.
    Glad it worked out for you the way it did but you better count yourself lucky because that doesn't happen to all of us.
     
  8. Pat Riot
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    Pat Riot Contributing Member

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    That is great, @357 Terms :cool:
    I am glad to hear that Ruger is doing this for you.

    Also, I am glad you weren’t injured. :thumbup:
     
    Monster Zero and 357 Terms like this.
  9. bannockburn

    bannockburn Member

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    357 Terms

    That is some mighty powerful and awesome Customer Service from Ruger!

    My favorite story of Ruger's great CS was with a friend of mine who bought a used stainless steel Vaquero in .44 Magnum. Now supposedly the gun shop he bought it from had thoroughly checked the gun out before taking it in on trade. However not long after he got it home my friend noticed the front sight was canted quite a bit to the right. Took it to a gunsmith who confirmed that the barrel was over torqued when it was built.

    Sent it to Ruger to see what they could do about it and they came back with a problem; they no longer had any .44 Magnum barrels for the gun since this was the large frame Vaquero that had since been discontinued. However Ruger said they would make it right and indeed they did! They fabricated a new barrel from bar stock, polished it up (they also put their "Warning" label on the bottom of the barrel where it would be suitably out of sight), and then proceeded to polish the rest of the gun so everything would match in appearance. The gun looked to be like brand new when he got it back! No charge for anything!

    Now that's some fantastic CS!
     
  10. CoalCrackerAl

    CoalCrackerAl Member

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    Awesome nice replacement.
     
  11. ontarget

    ontarget Member

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    What an awesome ending to an otherwise bad story.
    Ruger gets it. They do right by you, you tell all of your friends and fellow members here, and that 1 act of over the top CS just sold a dozen more Rugers to people like me.
     
  12. JCooperfan1911

    JCooperfan1911 Member

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    Ruger is good about customer service. It’s rather disturbing they cannot/will not service any older firearms of theirs, though.
     
  13. JohnKSa

    JohnKSa Moderator Staff Member

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    Awhile back (years ago now), they dumped a huge amount of parts from older guns onto the wholesale market. Apparently they felt like they weren't getting enough goodwill from maintaining the ability to service their old guns to make the cost worthwhile.
     
    shoebox1.1 likes this.
  14. Buckeye63

    Buckeye63 Member

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    I had a Ruger Redhawk barrel to come off , it was a custom.. started as a Super Redhawk barrel bobbed action job .. really slick .. got it on a low bid on GB, Was great until the barrel broke off very similar to the OP .. I sold it to a fellow at a LGS .. who had a used barrel installed by a semi- local smith .. as far as I know he still has it ..I actually made money on the revolver …..
     
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  15. Anchorite

    Anchorite Member

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    Why not go aftermarket? I mean, send it to Ruger and sure, no support. But I would think any number of gunsmiths could fix you right up and you’d be back in business.
     
    shoebox1.1 likes this.
  16. Spats McGee

    Spats McGee Moderator Staff Member

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    Wow!
     
    Anchorite likes this.
  17. Anchorite

    Anchorite Member

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    They did do him right.
     
    Spats McGee likes this.
  18. Dave T

    Dave T Member

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    I am not a fan of the New Model Ruger single action revolvers. I would have kept the Six and the eBay barrel, and found a gunsmith who would put them together.

    YMMV,
    Dave
     
    StrawHat likes this.
  19. 357 Terms
    • Contributing Member

    357 Terms Contributing Member

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    I did debate that, really went around in my head.
    In the end, I couldn't pass this up.
     
    EMC45, stonebuster, Pat Riot and 2 others like this.
  20. Ironicaintit

    Ironicaintit Member

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    That’s awesome that they stepped up like that!

    but i think if I’d been wearing those shoes, I would’ve repaired the speed six....

    and then went looking for a ruger in way worse condition to trade in
     
    shoebox1.1 likes this.
  21. twarr1

    twarr1 Member

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    Glad you’re ok & nice Bisley!
     
    357 Terms likes this.
  22. jmr40

    jmr40 Member

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    I'm not surprised at Ruger taking care of you. But I'd have rather had the Speed Six with another barrel on it even if I had to pay for the repair.
     
    Anchorite likes this.
  23. UncleEd

    UncleEd Member

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    This!
     
    stonebuster likes this.
  24. UncleEd

    UncleEd Member

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    Maybe can't service something the company
    no longer has parts for.

    Ruger policy has always been a firearm
    received for service must be returned
    in spec and with all new up-to-date
    featues.
     
  25. Johnm1

    Johnm1 Member

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    I'm glad to hear Ruger is treating you well on this matter. This is something we don't see much of these days.

    The following isn't meant to diminish what Ruger has done. I think it is great. But consider what Ruger gets out of the deal other than 'Good Press'. By getting it back they have gained a learning tool that can be examined for the cause of failure and maybe learn something about future fabrications. I suspect they install barrels today the same way they installed them on the old Six.
     
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