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The Ruger "warranty"?

Discussion in 'Handguns: General Discussion' started by BigBlock, Nov 26, 2007.

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  1. BigBlock

    BigBlock member

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    I'm about to buy a new Ruger, and I'm wondering about their "warranty" service. From what I gather, Ruger doesn't actually offer a warranty, but they seem to be good about fixing broken things for free. Is that true? Has anybody had any problems with a Ruger that they refused to fix?

    Basically I'm wondering if I should buy my gun from galleryofguns.com, who offers their own lifetime warranty, or get the same thing for cheaper on gunsamerica.com.
     
  2. GRIZ22

    GRIZ22 Member

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    Rugers don't break often. The Service Department is kind of like the Maytag Repairman. I had one Ruger break out of the dozen or so I have owned or currently own. Mag release spring fell out of a P90. I sent it FEDEX overnight on Monday and got it back on the follwoing Wednesday. Can't ask for more.
     
  3. TimboKhan

    TimboKhan Moderator

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    Ruger has good CS. The lack of a warranty should not keep you from buying a gun. They don't offer a warranty because, according to them, certain legal provisions mean that they would have to offer certain terms and conditions that they don't feel are kosher. Ergo, no warranty, yet they will always fix one of thier broken guns.
     
  4. Liko81

    Liko81 Member

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    Ruger doesn't have a printed warranty (because, they say, of the patchwork of state laws concerning manufacturer warranties). It would however be very bad business indeed for Ruger not to do warranty work, and if you have a problem they will help you fix it. It is limited; a gun that fails in ordinary use will generally be corrected for cost of shipping. Some parts simply wear out, however, while others must be fitted, and replacing those parts will cost (generally parts cost + $20 gunsmithing fee). They flat out will not work on the following:

    * damage from reloads or out-of-spec ammo
    * damage from misuse/neglect
    * guns that have been modified from stock (grips/sights/accessories are OK, barrels/recoil springs/trigger jobs are not)
    * damage as a result of failure to heed the warnings in the manual
     
  5. lee n. field

    lee n. field Member

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    Yes.
     
  6. Pumpkinheaver

    Pumpkinheaver Member

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    I had a problem with a Blackhawk that was completely my fault. I contacted Ruger and they sent me the parts I needed for free.
     
  7. Big Boomer

    Big Boomer Member

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    I have a Ruger Blackhawk in 45 Colt with 2 cylinders and one had burned up in a fire. I bought it for like $60 they did the fitting for free, and even did a trigger job on it and replaced all the internals at no cost. I just asked them to "tight up the slop" it came back pristine!

    I say kudos!
     
  8. Neophyte1

    Neophyte1 Member

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    Ruger

    BigBlock: purchase the "Ruger" at the price you think is appropriate.
    "Ruger" is your warranty if you ever need anything. You can? go to 'Ruger'
    site and Ruger provides a place to "registrar" and where to call for 'service'

    Follow up with your decision
     
  9. Ala Dan

    Ala Dan Member in memoriam

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    Strum Ruger is first class, when it comes too taking care of its consumers~! ;)
     
  10. bpisler

    bpisler Member

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    I sent back a Ruger MKII 512 after the
    trigger stopped working.It took 8 weeks
    before i got my pistol back but it was
    better than new and the trigger pull is
    better than before the problem.

    In a letter they sent back with the pistol
    they replaced a broken spring,repaired
    the receiver and the trigger itself.

    The best part is they didn't charge a
    dime for the repairs and shipping back to
    my dealer.
     
  11. brickeyee

    brickeyee Member

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    "...because, they say, of the patchwork of state laws concerning manufacturer warranties..."

    They (and many other gun companies) do not want to have to label the warranties they offer 'limited'.
    This is a federal requirement if the item must be returned to the manufacturer for service.

    See Magnuson-Moss for what the rules are.
    The original act was passed in response to all sorts of weasel worded 'warranties'.

    Rather than comply, a number of the gun manufacturers simply offer 'if it breaks we will fix it' statements and NO formal 'warranties'.

    Colt at one point was even offering 'one year free service'.
     
  12. cdrt

    cdrt Member

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    Can't complain at all about Ruger's "warranty". I had a New Model Blackhawk in .357 with the extra 9mm cylinder. The 9mm cylinder had one chamber that was out of spec. I sent the revolver with both cylinders back. Not only did they fix the chamber, they reblued the gun and replaced some worn parts at no charge. And this was after I had owned it for about 5 years.

    I made the mistake of sending it in the original box. When they sent it back, it was in a different box. I called and about three days later, my original box showed up in the mail.
     
  13. mekender

    mekender Member

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    hearing stuff like this is actually making me much more likely to buy a new ruger over another manufacturer
     
  14. Neophyte1

    Neophyte1 Member

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    be nice

    Should you call 'Ruger' in a huff; a very nice lady will not respond accordingly.
    Calling 'Ruger' [even when I've goofed] be nice and an experience not normally associated with "big business":) Leaving a message::eek: THEY CALL BACK:p
    Primarily [well maybe not] why I have 'Rugers'
     
  15. gcrookston

    gcrookston member

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    a few years ago I sent in a very tired 1960's vintage Ruger single 6 I inherited for a repair estimate. 3 weeks later I got a call asking if I wanted it refinished, or just repaired. 3 weeks after that it came back (not refinished, per request), but repaired at no charge.

    I don't know anyone that warranties a 40 year old gun, but I have to say my experience was very positive. I also add that it was the only broken Ruger I have ever encountered in over 35 years of shooting.
     
  16. mljdeckard

    mljdeckard Member

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    I would certainly trust a Ruger nonwarranty over a S&W Sigma with a lifetime warranty.

    My dad has a 10/22, a single-six, and a mk II that is so hammered it's barely recognizeable. It has a broken clip inside, I need a parts chart ti ID it exactly, and he has been putting off getting it fixed by a smith. I think I'll tell him to send it back to the factory. (After I clean it up for him. I'm like the mom who is embarrassed if her kids get in an accident with dirty underwear on.)
     
  17. aerod1

    aerod1 Member

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    I had a problem with a P-89 that was my fault. They repaired and returned it with no cost to me. They don't have a warranty because they are going to repair it anyway. Rugers CS is great!!
     
  18. SteelyNirvana

    SteelyNirvana Member

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    Sounds like Ruger is the only way to go. I just wish they made a DA .22 revolver.
     
  19. George S.

    George S. Member

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    Another nice thing about the Ruger "warranty" is that you don't have to be the original purchaser of one of their firearms to get service. Just having one (or more :D ) makes you eligible for their service.
     
  20. cowart

    cowart Member

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  21. StrikeEagle

    StrikeEagle Member

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    I have to agree with what's being said here. Ruger service is tops. I live in Connecticut, and for years I'd simply show up at the plant if I had a problem and they'd fix it while I waited.

    It's probably a good idea to reward Ruger for this superb customer care by making an occasional purchase of one of the their firearms. Nice reward for yourself as well. :)
     
  22. The Lone Haranguer

    The Lone Haranguer Member

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    None of these will apply to the original poster, but there are some interesting notes.

    If the gun has had a trigger job done, they will replace all the "altered" parts. If you send in an "old model" single-action revolver that is unaltered (i.e., has not had the transfer bar safety conversion installed), it will be altered for you whether you want it or not. (They do send the original parts back.) And (rarely), should you send back an original .357 Maximum Blackhawk for repair, you won't get it back.
     
  23. AirForceShooter

    AirForceShooter Member

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    Ruger and Springfield.
    Hard to beat either.

    AFS
     
  24. MCgunner

    MCgunner Member

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    7 Rugers and counting and one I traded and have never had to service a Ruger. Ain't something I sit around worrying about, put it that way. :D
     
  25. Waldo Pepper

    Waldo Pepper Member

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    I've had my Ruger Mk 1 for 50 years with out any warranty repairs needed. I have of late thought about sending it back to them for replacing all the springs, any worn parts, and maybe re-blued. Then I look at it and all those little holster wear spots, small nicks and such just stir up fond memories, so I have never sent it in for tune up.
     
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