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Troy Industries Customer Service

Discussion in 'General Gun Discussions' started by GCMkc, Apr 7, 2012.

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  1. GCMkc

    GCMkc Member

    Joined:
    Dec 21, 2010
    Messages:
    281
    Location:
    Kansas City
    Two weeks ago I sent in my Troy Battlerail to have it repaired. The package made it to their facility on March 23rd. Is 2-3 weeks standard for Troy's turnaround? Anyone else dealt with Troy's customer service? I really want my rail back and functioning properly. :cuss:

    Thanks guys.
     
  2. RAINS

    RAINS Member

    Joined:
    Sep 16, 2011
    Messages:
    123
    I've emailed Troy about my 556p battle rail and then about my back ordered mico sights. They responded quickly and were friendly. I don't think you will have any problems. Then again my micro sights have been on back order sense December!
     
  3. marksman13

    marksman13 Member

    Joined:
    Oct 3, 2006
    Messages:
    1,425
    Location:
    Mississippi
    Tax return time of year and election year. A lot of companies are having a hard time filling order and taking care of customer repairs.
     
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