Unusually rude treatment by a Firearms Manufacturer

[sempai9]

I sort of agree. In their mind the interaction was over after “send it in”, that’s *IS* them caring. Everything after that justly came off as pestering when the solution was already offered.

It’s like ‘we gave you the solution it ain’t our fault if you don’t use it.’ Honestly, they probably don’t care about losing business because brand loyalty isn’t as big as a good deal and they know that the customer is likely to ditch them for a better deal elsewhere. Plus spending resources fixing something when you could be selling something is less profitable anyway.

Companies are way less likely to want to work with you when they provide you an adequate solution and you refuse to take it for....spite? Laziness? I’ve been on both sides of this, personally I’d rather they just send me the defective item with their contact info and a note on what’s wrong rather than bothering to waste time with calls and emails.

Not Spite or Laziness. I am lazy to crawl under my house at my age and clean the cobwebs. I admit that. I don't have reason for spite, compared to other meaningful things in my life that are and have been of more consequence. I put out the post as a way to vent, yes, but also to get feedback and I clearly see the various attitudes that make up our world at play. The world goes round and does do because we are all different and have something to contribute. Thank you.

 

[kidneyboy]

So you are saying that a short and curt "Just send it in..."

Yes. The ball was in your court.

 

[Meeks36]

It’s hard to find good employees due to COVID and folks getting $600 a week in unemployment. So they are forced to keep the nasty ones around. I’m seeing this at my job.

 

[Hartkopf]

Sir, I believe this to be my first post in my 20 years of firearms dealings to have posted a "complaint" or concern about a company or product. But I may be rather particular about quality and customer service to the degree that I seek a reasonable resolution. I do complain if my reloads don't get me MOA or better and I do complain if the wind is blowing cold on a day when I pick to go out to do some long distance load testing. So I admit to some complaining in my life. Usually no one hears me; this is my first post of such issues.

But with your three posts in the last nine years (now 13), I couldn't tell how reasonable of a person you were/are.

 

[GEM]

Well, now we are way off topic.

Closed