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WALTHER ARMS customer service

Discussion in 'Handguns: General Discussion' started by triplebike, Sep 2, 2020.

  1. triplebike

    triplebike Member

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    Today Walther Arms has made a lifelong customer out of me. I called their customer service department to order a replacement recoil assembly for my PPQ 9MM. Spoke to a very nice woman on the phone after about a 1 minute wait about my request. She verified that it was a 9MM, asked for my name and address and after that info was given she said she would have the entire recoil assembly send out. I offered my credit card # & the serial # of my PPQ. She then told me that neither was necessary. She thanked me for my support of Walther Arms & told me to have a nice day. My son & his fiancé are both in the market for new (for her) & additional (for him) firearms. I will now add Walther, along with Ruger as my recommendations. I own four Ruger 22's, my next 22 purchase with be the Walther PPQ 22. I strongly recommend that new buyers should research the customer service aspect and that it should weigh heavily on their decision.
     
    czhen, Merle1, BreechFace and 5 others like this.
  2. Reinz

    Reinz Member

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    That is reassuring that great customer service is not reserved to just a few companies.

    Thanks for the information.
     
    FlSwampRat likes this.
  3. doubleh

    doubleh Member

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    One of my Walthers had a recall. It was back in my hands in ten days.
     
  4. reddog81

    reddog81 Member

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    Was there anything wrong with the original?
     
  5. triplebike

    triplebike Member

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    No. I just wanted a backup. I usually change my recoil spring after about 5000 rds fired.
     
    reddog81 likes this.
  6. Styx

    Styx Member

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    Had the rear sight dots on my PPS M2 fall out at the range. They mailed me a new one. Had major issues with a Ruger pistol, and they had it back to me in 3 weeks. S&W also shipped me replacement recoil spring after the one in my newish Shield busted. Seems like I have the most issues with manufacturers who have the best CS.
     
  7. Styx

    Styx Member

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    Nice. The only thing that would make this thread any better would be pics of that 5000+ round PPQ. How's the finish and everything else holding up?
     
  8. potmetal

    potmetal Member

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    Good customer service should be rewarded with loyalty. I've owned a few Walthers and all were dependable and I've never needed service, but it's good to know how they treat their customers.
    I've been lucky I guess, I've only had one negative experience and that was with SarArms. I bought a brand new pistol from them, the front sight fell off. It took 3 weeks for the customer service guy to admit he couldn't help me because they had no spare parts until they get some from the factory in Turkey. That was 3 months ago and I still haven't seen a new sight.
     
  9. triplebike

    triplebike Member

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    My PPQ looks like the day I brought it. Has been absolutely flawless. Typical German engineering, beautifully designed & incredibly well made. The tolerances are the best of any firearm I've owned and I've owned a lot of different brands.
     
    Styx likes this.
  10. BreechFace

    BreechFace Member

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    You will be very pleased with a PPQ .22, mines been very reliable for a .22 autoloader both suppressed and unsuppressed.
     
    triplebike likes this.
  11. John G C 1

    John G C 1 Member

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    Service makes a big difference to me too.
     
  12. Whiterook808

    Whiterook808 Member

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    I am glad to hear they give good service. I have always considered Walther to be a top shelf brand. This PPQ has nowhere near 5000 rounds. More like 2500 -3000.
    20200409_151054.jpg
     
    MrShooter and BreechFace like this.
  13. herrwalther

    herrwalther Member

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    Had a similar experience with Walther. Thread protector fell off my Q4 Tac. I called on a Monday and I had a new one in my mail box on Wednesday afternoon. I also offered to buy the part with the same response. They are taking their Legendary warranty claim to heart.
     
    MrShooter likes this.
  14. triplebike

    triplebike Member

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    Received my new recoil assembly today. Delivered in less than a week. Very impressed!
     
  15. somethingbenign

    somethingbenign Member

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    I've been on the fence about what to buy for a fun 22lr pistol but this is making me take a closer look at their P22 and PPQ 22.
     
  16. triplebike

    triplebike Member

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    My next 22lr pistol will be the PPQ 22 hands down! Can't find one for love or money in any of my local LGS's.
     
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