Today Walther Arms has made a lifelong customer out of me. I called their customer service department to order a replacement recoil assembly for my PPQ 9MM. Spoke to a very nice woman on the phone after about a 1 minute wait about my request. She verified that it was a 9MM, asked for my name and address and after that info was given she said she would have the entire recoil assembly send out. I offered my credit card # & the serial # of my PPQ. She then told me that neither was necessary. She thanked me for my support of Walther Arms & told me to have a nice day. My son & his fiancé are both in the market for new (for her) & additional (for him) firearms. I will now add Walther, along with Ruger as my recommendations. I own four Ruger 22's, my next 22 purchase with be the Walther PPQ 22. I strongly recommend that new buyers should research the customer service aspect and that it should weigh heavily on their decision.