Warranty on Glocks, Kahrs, and Springfields?

Discussion in 'Handguns: Autoloaders' started by Gun1, Jan 27, 2021.

  1. Gun1

    Gun1 Member

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    Does anyone have any experience with the warranty on Glocks, Kahrs, or Springfields?
    Glocks only come with an official 1 year warranty but I've heard that they repair them for the lifetime of the pistol and even if it's from nornal wear and tear. However, having had no personal experience with this I'm wondering if it's in fact true or if it's just Glock propaganda? Kahr only warrants for 5 years and haven't heard anything about them, good or bad. Springfield warrants for life but excludes wear and tear and I've heard that they say everything is from wear and tear and not cover anything in the end, but again I have no personal experience with Springfield either.
     
  2. gotboostvr

    gotboostvr Member

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    I had a great experience with Springfield.

    I got a stainless loaded champion 45 in trade, and it did not shoot worth a darn. The barrel was pretty loosely fitted from the factory.

    I contacted the factory, told them right off the bat that I wasn't the original owner. They sent me a prepaid label, replaced about everything inside the slide and threw a fresh set of trijicons on top of it for me. Had it back in about two weeks. Shot great after it got it back.
     
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  3. Robbins290

    Robbins290 Member

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    Of those 3, i had to deal with glock customer service. Called them up on RSA question on a brand new 26 i bought. They send a new one for free. That impressed me.
     
  4. DR505

    DR505 Member

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    Glock has replaced two pistols for buddies of mine with no qualms and years after purchase. Both were G21 Gen 2 or 3 and each had about 25k rnds per year, for several years, until they wore out.
     
  5. guyfromohio

    guyfromohio Member

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    I’ve owned hundreds of firearms in my near 50 years of life on this Earth and never have I ever contacted a company about warranty repair. I’ve had some that were not great, but it wasn’t because of defect.
     
  6. AK103K

    AK103K member

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    I sent a 10 year old Glock 17 back with 150k rounds on it, a broken rail, and I'd stippled the frame a few times.

    They replaced the frame and rebuilt the rest of the gun. Only original parts are the slide and barrel. Cost me $25 to ship it down to them.
     
  7. Gun1

    Gun1 Member

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    Just out of curiosity, how did they wear out? Did the frame or slide crack?
     
  8. jmr40

    jmr40 Member

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    I live within driving distance to Glocks Smyrna headquarters. Several years ago I took 6 pistols belonging to me, family, and friends in to have night sights installed. I arrived around 10 AM and was told to come back around 2 PM. Cost was $60 IIRC for the sights installed, but while they had the guns they completely disassembled them and replaced all springs and any other parts they considered worn at no additional cost.

    Things may have changed, but it was my understanding at the time that they would inspect and replace any worn parts for the life of the gun at no cost if you return the gun to them.

    I've probably owned somewhere between 200-300, but never more than 30-50 at any given time. I've had to return several Ruger's, or defective Ruger parts for issues. I've had several defective magazines and a couple of other defective parts where Ruger simply sent the part without having to return the whole gun. But the whole gun has gone back 3-4 times. Granted Ruger has always made it right.

    The only other issue was one of the 1st generation S&W Sigma's. It took 5 months and 3 trips back to the factory before they sent me a new 2nd generation gun.
     
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  9. 1KPerDay

    1KPerDay Member

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    My G23C bought in about 1996 broke a frame rail in about 2016. Called them and said I didn’t think I should have to pay for shipping. They sent me a prepaid shipping label and replaced the frame and all the guts.
     
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  10. Charlie98

    Charlie98 Member

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    I've contacted Kahr CS for a problem with a P45 I had... I was not overwhelmed with their service. I wound up not even sending them the pistol, I just traded it off for another Kahr.
     
  11. FL-NC

    FL-NC Member

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    I broke a slide rail off of a Glock 17 that I had owned about 5 years at the time. Yes, I shot it that much. Replaced the whole frame and all slide internal parts free of charge. I had also stipled the first frame, very messsily. With a soldering iron. They didn't care.
     
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  12. Jim Watson

    Jim Watson Member

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    Glock and SA have good reputations for "customer service."

    Kahr promptly replaced the front sight that kicked off my E9, but I doubt I will ever put enough wear on it to need overhaul.
     
  13. Riomouse911

    Riomouse911 Member

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    I’ve sent magazines back to Glock when guys here damaged theirs and they returned new ones with no questions. Other than these minor issues I haven’t had to send any of our 60-odd issued Glocks, nor any of my personally owned Glocks or SA guns, back to the barn for repairs.

    Ruger has always been very good to me. S&W layed a Royal egg when I paid over $200 bucks to ship (30) and fix (192) my Model 48 last year. Six months there, and at the first use it bound up. It’s at a local gunsmith now :thumbdown:.

    Stay safe.
     
  14. Iggy

    Iggy Member

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    Bought a Kahr CW45. Unknown to me, there was a few that had a problem with the front metal slide rails being too short. When I found out about it, I found I was one of the lucky ones. Contacted Kahr, gave them the serial number.
    They sent me a mailing label to return the frame. Had a new frame and a new spare magazine in a week.
     
  15. bluecollar

    bluecollar Member

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    I had a problem with Kahr mag follower chipping and causing slide to not lock back on empty mag. (Common problem with Kahr mags at the time.). Called cs, they took my address and mailed me replacement follower and two spares. Still have the spares unused.
     
  16. DR505

    DR505 Member

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    Frame rails started to separate on one, iirc, can’t recall other one. Many years ago. Each pistol had 25k-30k per year for many years.
     
  17. Jonesy814

    Jonesy814 Member

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    Bought a brand new Springfield Armory mil-spec model a few years ago. About 10 months later the front sight became loose, loose enough to fall off. I called SA and they told me all they needed was the slide, and they emailed me a prepaid return label. The next day (a Thursday) I had it packaged and Fed-Ex picked it up. The following Friday, just 8 days later at about 1:30 in the afternoon, Fed-Ex was delivering my repaired slide to my house. Front sight has remained in place to this day
     
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  18. jonb32248

    jonb32248 Member

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    I was given a G19 a few years ago by my sister from her years as a cop in D.C. A F.O.P. edition. After shooting it I found it shot to the left despite my efforts to correct it. I contacted Glock and was sent a label and sent it back. Got a call from them and was told the frame was cracked. They replaced the frame and went over the gun before sending it back at no cost. The gun was made in 1989 and i was second owner and still got great service.Shoots great now.
     
  19. Speedo66

    Speedo66 Member

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    Curious when manufacturers replace the frame, are they able to renumber them to the original, or do you get a different serial #?

    In cities or states where they are strict on registration, a different # could present a problem.

    Also, they can return your old gun directly to you from a repair, can they send you a new replacement gun or does it have to go through an FFL?
     
  20. AK103K

    AK103K member

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    With Glock, I got a different number that reflects the change.

    With S&W a number of years ago, I got a gun back with the same serial number, but all the lettering on the gun was different, so it was obvious it wasnt the same gun.

    I guess it would depend on the company and maybe the circumstances.
     
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  21. CNobbe

    CNobbe Member

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    I had a problem with my Springfield 911 380 a while back, they repaired it in a week. I contacted Glock about my 44 shooting high and they mailed me some other sights to try for free. Never had to contact Kahr, but there's never been a manufacturer I found hard to work with.
     
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  22. Ks5shooter
    • Contributing Member

    Ks5shooter Contributing Member

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    Never had to use any of the fore mentioned customer service. Just lucky I guess.
     
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  23. BigBore44

    BigBore44 Member

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    I have never had to deal with CS from any manufacturer. (I’m actually knocking on my wood table as I type this).
     
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  24. PCFlorida

    PCFlorida Member

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    I too have never had to see how CS service is on any of my guns. Luck of the draw I would guess.
     
  25. Gun1

    Gun1 Member

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    Yeah, here in California, for example, it's very inconvenient. I know that Glock and Kahr refuse to reissue the same serial number if the frame has to be replaced. A new serial number would pose a headache for me here in California because it would be treated as a new out-of-state firearm transfer which means: 1) it still has to be on the stupid CA safe handgun roster, 2) they can't send me back just the frame because, 3) I have to re-register, or re-DROS, the new frame as a new handgun, 4) it counts against my only 1 new firearm each 30 days, and) FFLs charge somewhere between $100-$200 just to receive the firearm, plus the DROS fees which are now $45 I believe.
    Other manufacturers, however, are very understanding of our suffering here in California and destroy the old frame to reissue the same serial number, even though it's more time consuming for them, in order to ship back directly to the customer.
     
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