Now, I couldn’t find any gunsmith around that had the screw assembly. They told me that Taurus doesn’t prefer to sell items for the stores’ stock. They had the spring but not the tip. Taurus rep was aggravatingly monotone and couldn’t tell me when the tip would be back in stock. She just had no idea somehow. Couldn’t tell me from a month, six months, or two years. She wouldn’t let me pay for it so that when it does come in they could just process and send it to me. She had to know the serial number to sell me the part even though I knew what I needed. She wouldn’t sell it to me without a SN. I felt like they are doing what the govt can’t do...register their firearms. I have to leave a credit card number so when and if they get the $1.50 part, they can attach a $9 shipping charge so I have to leave $11 in my acct that I use with a budget so sometimes it gets down to a few dollars but they couldn’t help that because of their policy of not letting me buy it all now, including two separate shipping charges. Maybe that’s a tactic to get more revenue, I dunno. Bean counters like doing stuff like that. They learn how to do it in college. She said they were unable to send me a receipt in an email. I had to write down my purchase number on a post-it note. How can it be 2020 and they can’t send a confirmation of order via email? If you notice, I was told no a bunch through this phone call. This all culminated into me asking for another number or website to file a formal complaint to their process and not to complain about her. Guess what...she said she didn’t have a number to give me and that she didn’t know of a website that one could go to and do that. It topped off the phone order with a seriously poor system of doing business. They aren’t so good of a firearm manufacturer that I will still want their products no matter how bad their system after a sell is to a customer. I got nothing the way I wanted it. Oh, and it took 27 minutes just to get a live person on the phone. Have any of you Gunsmith’s or mechanically inclined firearms enthusiast’s ever had a similar thing happen to you? The couple of companies that I’ve dealt with for after the sell issues haven’t been nearly as obtuse as Taurus was today. Ruger is FAR more easy to do business with.