Best experience? LGS had their 25th anniversary and I heard about it on a radio ad during my lunch while listening to Rush Limbaugh's show. I decided to go that day seeing as how I'd never been there before (I had just moved the previous year) and I got some free swag and a shirt. Then I spotted a .40 S&W Sub 2000 that uses Glock mags, which I had been trying to find for months. Bought it and they were selling everything at discount to offset the sales tax. Mind you this was still during the panic, albeit a bit removed as it was 2014.
Worst experiences? Going to a very small LGS and being treated like they didn't want me there. Since I didn't feel welcome and they didn't have anything I wanted, I haven't gone back since.
When I bought my first gun, a 12 gauge over/under Mossberg, I mentioned I was going to use chamber adapters in it to shoot 20 gauge, .22, etc. and the lady behind the counter said that would only work in a SxS. I knew she was wrong but I just smiled because I didn't feel like saying anything. Some people just don't know and don't care to know.
The worst though, and it sucks to say that it was last year, was that same LGS with the nice lady... she sold the biz to somebody else. He's a younger guy following his passion and I respect that a lot, but getting transfers done through him the past few times has been really bad, his top employee (who use to work for the nice lady) had to fix it through various means. First time guy lost my paperwork, so when I went to go pick up my gun, I couldn't because there was no 4473 to finalize the transfer. That was a waste of time and money, so his employee gave me $60 worth of ammo. I got my gun the next day when they found the 4473 stuck in between a stack of other 4473's.
Few weeks later I had to get another transfer and did it through them again saying, "Nah, it'll be smooth this time."
Nope.
I waited in line 30 minutes to fill out a 4473 (because the owner was the only guy working at that time) and coming back in the next week to pick up the gun, I waited in line another 30 minutes (because the owner, again, was the only one working) ONLY to be told that it was at the PO box in the post office across the street. Would have been nice to know that shipments thru USPS went to the PO and not them, but as you can tell, communication is lacking with the new owner. So, the next day I called and told the guy behind the counter that he needs to go to the PO before they close to get my gun and he tells me he can't because he's the only guy working the counter... on a
Saturday morning.
Sorry, but I have NEVER heard of a gun store only scheduling one person to work the counter on the busiest gun sale day of the week. After that, I figured out that the owner was trying to cut costs by as few people working as possible and I don't like that, especially when I look around and I see H&R top breaks with a $300 price tag or AMT Automag's for $700.
Anyway, the counter guy found a few minutes to shimmy over to the PO and get it and I finally got my gun thanks to the English guy who miraculously showed up to make things right, just like he did the last time; he didn't ask for any money for the transfer fee
I'm gonna be buying some more guns this week and I pretty much have to send it to them otherwise the next closest FFL will charge me $50 for a transfer for each new gun I believe while my very difficult to deal with FFL only hits me up for $15 per transfer.
I hope things go alright because if they don't... all that's left on my list is new guns and $50 is a lot to swallow for a simple transfer.