What Is Up With Academy?

Status
Not open for further replies.
Academy finally replied to my customer service email yesterday, 8 days after I sent it. They implied that since I had received the balance of the boxes, all was well. I send off a response today noting that it was for a rebate that I had bought them in the first place, that they sent an erronious invoice with the wrong purchase date in the shipment which didn't qualify for the rebate, noted that it took almost 3 weeks for the order to finally arrive, and generally laid out why their customer service is non existent.

I requested a corrected invoice immediately, but I know that won't happen, let alone within the amount of time remaining to claim the rebate.

I gave them the ultimate cut, I told them they were lower than Cheaper Than Dirt in my opinion. So much for Academy.
 
Last edited:
Epilogue: Academy has never acknowledged my request, made in mid December, for a corrected invoice. But yesterday I received a letter from them admitting their customer service had fallen around the holiday season, saying it was not up to their usual standards, and they wanted to make amends. They put it in the form of a New Year's resolution to improve their communication and delivery standards, which honestly, were non existent.

Included in the note was a code for a $20 off coupon for an online purchase of $20 or more. Not sure if it's worth $20 to deal with them again.
 
I really appreciate posts like this. Even though I have never on-line purchased anything from Academy, it is good to know others experiences. Buyer beware.
Thanks Speedo66.
 
I have a local Academy, so haven't ordered from them. I have been to the store twice, both were exercises in frustration and bad service. There won't be a third time. Bass Pro recently came in, across the higway from Academy. Prices aren't great, but their service is far better.
I have other sources for online orders, that haven't ever failed me.
 
I had an order cancelled last month and they sent me the same deal.....$20 off any order over 20 dollars. I ordered a 525 bulk pack of 22 lr ammo.....Grand total delivered to my door....$9.00. Can't beat that. Academy is a great place to shop in my opinion. No other large retailer even comes close to their prices. My local store has excellent customer service. The staff is very helpful.
 
I received the same apology and discount letter as you. Funny thing is my order arrived in about a week. Used it yesterday to order another box of plinking ammo for my son's AK.
The ammo showed up today. So this order was only a few days. However I would note I ordered a common round they have in stock at most local stores here and it was shipped from a Georgia warehouse to me in Alabama so not very far to go.
 
Status
Not open for further replies.
Back
Top