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Winchester/Browning Customer Service

Discussion in 'General Gun Discussions' started by Stormin.40, Jan 24, 2018.

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  1. Stormin.40

    Stormin.40 Member

    Joined:
    Feb 17, 2011
    Messages:
    452
    I purchased a Winchester Supreme Select Sporting over 10 years ago and have shot various clay games with it over the years. I probably had around 3000 rounds through it, not much for an O/U. Almost a year ago I noticed a decorative piece that covered the space between the barrels had come loose on one side, it was covered by the forearm so I don’t know when it happened. The gun was still shootable so I continued to use throughout the summer and fall. I knew it wasn’t right so I took it to a couple of gun smiths and inquired about fixing it, they all said to send it back to the manufacturer because they would have to re-blue the barrels if they fixed it. I finally decided to do just that. This wasn't the first trip to Winchester for this gun, the forearm had cracked years earlier and took about 6 months to come back fixed. About 2 weeks after sending the gun in I received a letter stating that the gun was not repairable and no longer in production. The new Model 101 Sporting had taken it's place and I could purchase one at a discount. I was not happy but understood that the gun was over 10 years old. I called to inquire about possible fixes I could do and to have them send my gun back, I didn't want to purchase a new O/U at this time. The Winchester representative on the phone told me that they thought the gun had a bulged barrel; he explained that had the gun not have any other defects they would still cover under warranty. I explained that I had 2 gunsmiths look at the gun prior to sending it in and neither thought there was anything else wrong with the gun. He agreed to look at it again. After 30 minutes he came back to the phone and said that they changed their minds and would cover it under warranty. Well last week a brand new Winchester Model 101 Sporting with 28" barrels was delivered by UPS.

    I am very pleased with the way this was handled, I know they didn’t have to offer a replacement. Just thought I would share a positive customer service experience.
     
  2. Steve S.

    Steve S. Member

    Joined:
    Jan 13, 2014
    Messages:
    692
    Location:
    Missouri
    Same experience with a Browning XS (in person) at their Arnold, MO. Facility. Very minor, short hairline crack starting at the receiver/ buttstock joint - barely visible but concerning (may spread). Had the gun several years and no questions were asked - cost more to repair than replace so a new shotgun; service manger even allowed me to select my new piece from their inventory - cannot beat that privilege. Browning is a very class act!
     
  3. Speedo66

    Speedo66 Member

    Joined:
    May 31, 2008
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    5,112
    Location:
    Flatlandistan
    To the OP: 10 years does not seem like a very long lifetime for a fine shotgun. I'm glad they took care of you.
     
  4. Bfh_auto

    Bfh_auto Member

    Joined:
    Feb 23, 2016
    Messages:
    2,046
    Location:
    Oklahoma
    Funny how this positive comment about a gun company got 2 replies and negative ones get multiple pages.
    When I buy another gun I think I will consider Winchester.
     
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