Does anyone here work at Springfield Armory Inc.?

[trbon8r]

I could sure use some help from someone at Springfield Inc. My sob story about my UPS destroyed BM-59 has been told here:

http://www.thehighroad.org/showthread.php?t=279660

The one thing I don't seem to be able to find out from customer service at SA, is just how bad off the rifle is?

I first found out the rifle I shipped to SA was damaged late last Friday. I've been waiting all week for UPS to inspect the rifle, and now a week has passed, and they have still not inspected my rifle. :banghead:

I'm not criticizing the ladies in customer service at SA at all. They have been pleasant, helpful, and responsive to my calls. It's just that they are very good at insulating the guys in the rifle shop from the customer, and can't really tell me exactly what happened to the rifle while in transit to SA.

I'm not sure the customer service ladies understand how much it drives a guy crazy to have a vague acknowledgement from SA that your $1800 rifle arrived busted up, but without any real details regarding what exactly is broken. All I was told was that the stock was "broken" and the op rod punched through the box.

If I have to go through another weekend knowing only that my rifle was "damaged" and not knowing specifically in what way, I'm liable to need some serious medication courtesy of Budweiser.

If anyone here works at SA and can help me find out just how wrecked up my rifle is I would appreciate it.

 

[Outlaws]

All I can say is that you shouldn't worry too much just yet. My dealing with SA over a GI-1911 I bought from a friend that wouldn't feed went over better than I could have expected. First they didn't give me any grief over the phone, they just said send it in. Then they shipped it back to me in 2 weeks time (Thanksgiving was included in this). They paid for that shipping, and sent me a check 3 weeks later to cover $50 of the $52 shipping I paid to overnight it to them.

How was my 1911? Well before it wouldn't feed a full 7 round magazine. Now it feeds perfectly. They didn't just fix it, they performed their "reliability package" to it. That is a $250 option to have done to pistols. I just wanted my pistol to feed, but I am not complaining.


BTW, did they say they are going to fix it or they are waiting to see if UPS is going to cover their costs? I would think UPS would be the one creating the hold up. It might take a while. But I am almost certain that SA will not let you down.

 

[DomMega]

I just had an incredible experience with my XD I sent back to them and got back last week. The gun was jamming every 2nd or 3rd shot and even after having a gunsmith look at it it did the same thing. I got fed up and said that I would send it to SA and if they couldn't fix it I would turn it in for something else.

Not only did they fix the problem which for whatever reason was the barrel ramp but they threw on that new, beautiful finish everyone talks about on the new XD's. I took it to the range on Monday and put about 200 rounds through it and not even a hiccup. I feel like I have the reliable gun I originally bought back and couldn't be happier and it didn't cost me a thing!

My advice, be patient. I had a very, very good experience with them and couldn't have been happier with the ending result. They'll take care of you dude, trust me.

 

[ZMP_CTR]

You can try posting at http://www.xdtalk.com
It is packed full of Springfield folks who might have some contacts for you.

 

[Ala Dan]

No, I don't work for Springfield Armory; but I can tell you that Debbie in
customer service is a top notch professional in assisting with problems
arising from their firearms~!