EOtech 551 help

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Batty67

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Hello. I just purchased a used Eotech 551 manufactured in January 2003 from a semi-local gunstore on consignment (no box, no paperwork). Great price, could not pass up. Was going to add to my new to me Ruger PC4. Seemed absolutely fine in-store, it was night (this is key), only a very little wear. Clear reticle, normal for a holographic sight.

Broad daylight today: even at brightest setting with new batteries it is very hard to see the reticle, so much than panning over a light target I effectively lose sight of the reticle, to me this is a problem. Called the gunshop. They cannot help, done deal as used. (grr).

I'm starting to feel like I have a very expensive indoor and cloudy day range toy (and stupid). So, is this normal for an older Eotech? Can anything be done? Will Eotech be able to help for free as they stand by their products (even if older and no paperwork)? Or, can I pay a reasonable fee to have something done to improve the brightness?

I suppose I could sell it with some time and patience and *only* walk away with a $50-$100 loss. Please advise and be candid. Thanks!
 
As candid as I can get?

It is probably a Chinese counterfeit.

My old 512 is blindingly bright on full, even on a cloudless day.

See this:
http://www.eotech-inc.com/counterfeit_notice.php

Also, a real Eotech center dot will appear pixelated or "star-burst" looking at too high brightness settings for the lighting conditions.
A Chinese rip-off will have a clear red dot at any setting, because it is not a true holographic image.

If in fact it is a real Eotech, send it back and have them fix it.
Cause it certainly isn't right.
http://www.eotech-inc.com/warranty-information

rc
 
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Rcmodel. Thanks for the candidness and link.

The Eotech (?) I purchased is dated January 2003 (seems too early to be faked) and appears to be extremely well-built, including the glass, battery case, rail, etc. I looked carefully through the pdf of how to spot fakes, though it is geared to more recent model, and every single picture makes me think the Eotech I have is genuine. Also, the weight is exactly 8.8 oz as it is supposed to be. And the reticle is definitely pixilated, and in dark room the pixilation washes out as you noted.

Again, besides brightness being too low as I described, it seems 100% authentic. It even has 20 settings and starts at 12 (of 20) as 8 clicks takes it to the maximum brightness, which indoors is definitely too bright. Of course, unless in a very dark room, I can barely make out the reticle at level 8 or lower.

So, is it possible it is simply "an old Eotech and sometimes they are not bright enough for use in full daylight?" Per the warrenty, clearly I'm passed 2 years even if I had the paperwork, which I don't. In people's experience, can they be "repaired" by Eotech and what the cost might be? For example, if I pay $100 and wait a few weeks and end up with a fully functional Eotech, that will basically kill my savings of buying it used, but in the end I'll still have a superior optic.
 
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Yeah, gotta watch out for those counterfeits. I got a bunch of new in wrap FAL mags, Austrian, at a gunshow. I bought them all up, several of them, without inspecting since I also bought a few that were not in the wrap. When I got 'em home, I noticed the finish looked a little off, but otherwise they looked fine. When I tried them in the rifle, they wouldn't fit without jamming them in there.

I took them back and demanded a refund. The guy didn't give me any flack because I think he understood he would get no more business until I was satisfied, I wasn't going away. He showed me how they fit fine in his rifle (he had to jam them in but not as hard as I did). We ended up trading out for the used Austrians and a little cash back, I was happy, but I left not being able to convince him those mags were made in Korea.

Fast foward several months and I see the same guy at the gunshow selling the same mags and having the same conversation with another guy, but this guy lost and walked away stuck with the junk. At this point, I am pretty sure he knows they are counterfeit but he's making a killing on them.

Now for the EoTech. I have one I got in '06 or '07, it has been on an M4 mostly but was used on a Beowulf, shotgun, and an FAL at some point. If that sight is on high, you can't see the target, the inverse problem. It is too bright. Quality reflex sights have very high bright settings for just these problems, I rarely go past half brightness. You don't have it on NV settings do you? Could it be stuck on that? Internal problems might be under warranty, or at least fixable for cheap, who knows.

If you are going to full bright and it isn't doing anything, check to make sure the laser in it isn't dirty or oily. Outside of that, there isn't much you can do.

If you are positive it isn't counterfeit, you could very well have a bad component inside. Call them and tell them your problem, if it is a bad component they may fix it. I find that if you just call and ask nicely and commend their products, that most companies will fix or replace stuff for free. Things you would expect, like smashed KAC handguards, ran over Dillon earmuffs, dropped a tritium compass into a fire, etc. None even charged me for the shipping!

If it is counterfeit, that needs to be reported to the police. I'd let the gunshop owner know once you are sure it is counterfeit, and give him the opportunity to rectify the matter in your favor or else you'll post it on here, on youtube, on local arms forums, etc. Tell him folks that sell counterfeit goods at real prices don't do too well on the open market. Also report with ripoff.com and BBB. If you do all of this and let him know you mean it, chances are he'll take the hit. Just make sure you impress upon him how the internet will forever link him to counterfeit products (and indeed, if you start enough articles on it when people search for his store they'll get your stuff instead).

Him telling you to blow off is classic counterfeit style, but he'll play dumb if he gets called out in front of others, and that is when you back him in the corner and get your money back. As long as he can play dumb and save face and not be trashed on the internet, giving you your money back may be the best thing. Tell him he can always sell it to another sucker that won't be such pain as you (worked for me).

Finally, you could have a Bushnell, they aren't counterfeit but they aren't mil grade EoTech's either. They look like the same thing I think but without the metal guard. I've never used one, but they look almost identical. Not sure how bright those are.

EoTech is one of the best reflex sights out there. It took them a while to win me over, I like the Trijicon reflex, but the EoTech is much more accurate than the Trijicon on an ARMS mount. Faster too. Only thing I don't like is batteries and buttons, but I've learned to live with it due to what that sight is capable of. I truly don't believe there is a faster sight for a carbine.

You need to get to the bottom of it and not get taken. If that store is willing to leave you holding the bag, there are a lof of things you can do to cut into business that will make them do anything to get you to go away. I'd demand a NIB EoTech to go away once I got fired up.
 
Rcmodel. Thanks for the candidness and link.

The Eotech (?) I purchased is dated January 2003 (seems too early to be faked) and appears to be extremely well-built, including the glass, battery case, rail, etc. I looked carefully through the pdf of how to spot fakes, though it is geared to more recent model, and every single picture makes me think the Eotech I have is genuine. Also, the weight is exactly 8.8 oz as it is supposed to be. And the reticle is definitely pixilated, and in dark room the pixilation washes out as you noted.

Again, besides brightness being too low as I described, it seems 100% authentic. It even has 20 settings and starts at 12 (of 20) as 8 clicks takes it to the maximum brightness, which indoors is definitely too bright. Of course, unless in a very dark room, I can barely make out the reticle at level 8 or lower.

So, is it possible it is simply "an old Eotech and sometimes they are not bright enough for use in full daylight?" Per the warrenty, clearly I'm passed 2 years even if I had the paperwork, which I don't. In people's experience, can they be "repaired" by Eotech and what the cost might be? For example, if I pay $100 and wait a few weeks and end up with a fully functional Eotech, that will basically kill my savings of buying it used, but in the end I'll still have a superior optic.
Okay, if you have an older but real one, you need to call EoTech. That device has a laser in it and those wear over time, also switches get stuck, etc.. They do go dim, the lasers I mean, and I've seen it firsthand (but not with one of these). The fix should be easy and cheap if that is what it is. You really need to call them Monday. Be nice and they may do it for free. Good luck.

If it does in fact turn out to be counterfeit, don't take it laying down.
 
Strykervet. Thanks for your detailed responses. I'm sure it could still be a counterfeit, but it does seem unlikely under the circumstances. I hope you are right and a fix by Eotech is in order and will not be too expensive, perhaps even free. I'll definitely call them Monday morning and be very polite.

Even if I have to pay (say under $100), if I end up with a fully funtional Eotech, I'll be satisified.

If it is definitely a counterfeit, I'll definitely inform the gunshop, but they were selling it on consignment so, unfortunately, there is not much I can do. I expect they would not pass on the seller's information, but even if they did, I also expect he'd tell me to pound sand. I could give the gunshop grief for selling a counterfeit, but the whole consignment, as-is used electronics sale probably insulates the gunshop from fault and would keep me from indentifying the seller. I do have to think the gunshop staff would have known or suspected it was a counterfeit, or they're just stupid. But then again, I bought it.

I do hope this ends up for the best.
 
If it turns out to be a fake you might just want to see if another sight has popped up on the shops shelf. If so it might be safe to assume he is selling them knowingly and using the consignment as a buffer.
I hope you get it squared away and I will concure with Strykervet as the EOtech being very fast. I like mine.
 
Great idea X-Rap, but tough to do given they are a good 45 minutes from where I live.

I just took another very close view of the Eotech counterfeit guide and saw ZERO warning signs. Looks utterly auhtentic, just not bright enough.
 
With an EOTech, try not to focus on the reticle when shooting, focus on the target. If you suffer a bit of astigmatism (like me), if you focus on the red dot/reticle, you will be seeing fuzzy and out of focus, not very pleasant. Especially in low light situations.
 
Spoke with Eotech

I described my issue (hard to see the reticle but which is otherwise fine). Stated that I got it second-hand and had no box or paperwork. The technician immediately diagnosed it to be a “classic nitrogen integrity” (leaking) issue, which happens from time-to-time but has to be repaired in-shop. The technician was 99% certain they could fix it in 20-30 minutes. Any parts that need replacing they will pay for, but I am on the hook for $80 + shipping to get it there.

So, I’ll end up paying probably $50 more than I could have gotten it for had I not been an impulse shopper, but at least will have a fully functional Eotech for my Ruger PC4. I hope to get it back next week. So far, their customer service is an A+.
 
Dang why $80 bucks for shipping? Are they on the moon?
Glad to hear they are standing behind their product though.
 
$80 for the repair, plus I pay shipping on my end to get it there (figure that will run me $10 to include insurance and delivery confirmation). Sorry that was not clear.

Flat fee, that is their minimum for their time, materials/parts is on them per Eotech policy. Again, great CS so far.
 
I paid $325, probably could have paid more like $300 if I was patient and was willing to get one mailed to me. But I wasn't, and now I have to pay more, but in the end, I'll have a fully functional Eotech. Thank goodness for Eotech's customer service policies. The technician said "these things are expensive and they need to work, and we stand by our work, but this kind of repair has to be done at our shop."

Honestly, while $80 hurts, I think it is very reasonable/fair.
 
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And look at the bright side: you'll not only have a functioning one, but one rebuilt by the factory so it should be good as new. Never heard of the nitrogen though, I had no idea they were purged like scopes are.

Good luck, when you get it back you'll like it. I hate having to turn it on, I really like the Trijicon for that, but the EoTech grew on me, it is just faster and you can see the reticle much easier than with the Trijicon in most lighting conditions.

Makes hunting rabbits on the run totally unfair.
 
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