Uncle Mike
Member
USA Return Procedure - USA
If you live in the United States, please follow the procedure below.
Step 1: Fill out the following Product Repair Form.
Step 2: Ship your product in a cardboard shipping carton to the following address:
Attn: VIP Warranty
Vortex Optics
2120 West Greenview Dr.
Middleton, WI 53562
Step 3: Vortex will evaluate your product and repair or replace it at no charge.
Step 4: Vortex will ship your product back to you in a timely manner. Average turn around time of 10 business days after receipt of product.
Fine Print: Theft or loss of a product is not covered...that's it. Pretty cool huh?
Did you notice #3... if you scratch a lens, it's going to be a repair I bet, not a replacement.
If you live in the United States, please follow the procedure below.
Step 1: Fill out the following Product Repair Form.
Step 2: Ship your product in a cardboard shipping carton to the following address:
Attn: VIP Warranty
Vortex Optics
2120 West Greenview Dr.
Middleton, WI 53562
Step 3: Vortex will evaluate your product and repair or replace it at no charge.
Step 4: Vortex will ship your product back to you in a timely manner. Average turn around time of 10 business days after receipt of product.
Fine Print: Theft or loss of a product is not covered...that's it. Pretty cool huh?
Did you notice #3... if you scratch a lens, it's going to be a repair I bet, not a replacement.