S&W Model 317 .22 revolver with 1 7/8" barrel. It jammed so I sent it back to S&W once and they sent it back with no apparent changes. It jammed up again and I sent it to them again two months ago and asked them to send me a different gun, like their new model 43C slightly heavier .22 revolver, if they can't fix it (but it seems the new model has the same jamming problem).
S&W has had my gun for almost two months without a word from them, and their customer service never answers the phone. I did once get through to a human there a couple of weeks ago by dialing O instead of S&W cust. serv. He looked it up and told me it was in their "performance center". He said I should be hearing from them within two weeks. He said the customer service phones weren't being answered because they were all backed up post Christmas. Well it's 2 more weeks now and I just called today and hung on for 15 minutes of "please hold on" recordings and elevator music. I then tried the dial O trick again, but the lady just connected me back to the music.
I just called again, tried the O trick again - got a man who said he'd get me "priority" service. Someone actually answered the phone this time...and insisted he has no record of ever having received my gun!
Then i found the "work order number" the man I had spoken with 2 weeks ago - who had no trouble finding my gun - on Jan 9th gave me. I called back with that and did the O - priority trick again. This time a woman answered the phone. She found my gun OK. She said it was logged in Dec. 3rd. She told me S&W had sent me a "quote" a week and a half ago. I never received anything. Why a quote I asked her? It is supposed to have a lifetime warranty. The last time I sent it in - when they apparently did nothing - it was covered under their warranty. She said if I want further info I need to speak to a person in their "quotes dept." She switched me to that person's answering machine. I left a message and that's where it stands now.
S&W phooey!
S&W has had my gun for almost two months without a word from them, and their customer service never answers the phone. I did once get through to a human there a couple of weeks ago by dialing O instead of S&W cust. serv. He looked it up and told me it was in their "performance center". He said I should be hearing from them within two weeks. He said the customer service phones weren't being answered because they were all backed up post Christmas. Well it's 2 more weeks now and I just called today and hung on for 15 minutes of "please hold on" recordings and elevator music. I then tried the dial O trick again, but the lady just connected me back to the music.
I just called again, tried the O trick again - got a man who said he'd get me "priority" service. Someone actually answered the phone this time...and insisted he has no record of ever having received my gun!
Then i found the "work order number" the man I had spoken with 2 weeks ago - who had no trouble finding my gun - on Jan 9th gave me. I called back with that and did the O - priority trick again. This time a woman answered the phone. She found my gun OK. She said it was logged in Dec. 3rd. She told me S&W had sent me a "quote" a week and a half ago. I never received anything. Why a quote I asked her? It is supposed to have a lifetime warranty. The last time I sent it in - when they apparently did nothing - it was covered under their warranty. She said if I want further info I need to speak to a person in their "quotes dept." She switched me to that person's answering machine. I left a message and that's where it stands now.
S&W phooey!
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