Anyone deal with Burris and their "Forever Warranty" recently

Can't comment on your situation but two years ago they replaced a Burris Fast Fire II without question honoring their guarantee. No questions asked!

Smiles,

I don’t know that you’re going to get full 100% credit for something that’s been used for likely a good number of years, then expect to get a new replacement at a deeply discounted price.

I’m trying to think of something else I could have use for years, it breaks, and I get my money back as credit

Part of the cost of replacement is built into the price. If you think otherwise you are delusional

redneck2 said:

I don’t know that you’re going to get full 100% credit for something that’s been used for likely a good number of years, then expect to get a new replacement at a deeply discounted price.

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My understanding is that, for example, Leupold will replace a broken VariX-III with a modern equivalent, no questions asked. That pretty much sets the bar for what is considered good customer service, I'm guessing.

I can assure you that your comment about Leupold is correct. I had a pair of binos replaced with a new, upgraded pair free of charge. They even covered return shipping

I also had an older VX-III that wouldn’t hold zero. I was offered a modern equivalent replacement. Chose to upgrade to a more powerful model and paid the difference

I've seen Leupold replace a few scopes, and had them replace an old one myself(vxIIc to a Freedom). You also pay a premium to get that level of warranty service.

Just sent SWFA a SS 6X scope I bought off their Samplelist 5 years ago. Wandering zero. They gave me full credit of what I paid or offered a new replacement. "hopefully they will be in by the end of the year". I used the credit on a Leupold from their site.

lowmileage said:

They have deemed my Signature 1.5 x 6 scope as unrepairable. They don't make this scope anymore and they don't make anything comparable. They offered me a credit to use on any scope they currently manufacture but nothing is remotely similar. Even if there was, the prices on their website bear no relation to selling prices from multiple suppliers. Being they can't fix my original scope, which was their top of the line series when I bought it, and don't offer anything comparable plus the fact the website prices are non-realistic, I told them to please send me a check in the amount of the credit they offered. Aside from that, they haven't answered me in 12 days.

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I think they keep full retail on their sites so their distributors don't feel threatened by the manufacturer undercutting them. I would look for a replacement scope they currently carry on retail sites. Then ask Burris if they will match the price, then apply your credit. They might or might not, but its worth a try.

You could always get what you could get for the credit, then turn it around with a re-sale. Pick a model that is popular for a better chance at a quick sale. Then get what you want.

JJFitch said:

Can't comment on your situation but two years ago they replaced a Burris Fast Fire II without question honoring their guarantee. No questions asked!
Smiles,

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Just got a new FF3 back from them two weeks ago, took about three weeks from the time I shipped it to them to when I got the new one. No complaints here.
I sent a Vortex 1-6 Strike Eagle back due to the battery cover flying off whenever I fired a round and they sent a newer model 1-6 Strike Eagle.
I think dh1633pm has a good solution to your dilemma, that's what I'd do.

From your experience the Burris forever warranty doesn't sound that great. I would probably do what dh 1633 suggested and kiss Burris goodbye afterward.

The only scope I've ever sent in for warranty was a Bushnell and they replaced it with one a notch higher in grade. I was surprised and happy with that solution.

I sent in a Burris Black Diamond 3-12X a while back that I bought used about 20 years ago. Recently I noticed that the adjustable objective ring (plastic) was cracking and the power ring was beginning to lose its rubber coating. They made clear on their website at the time I sent it in that their wait time was rather long. They later got back to me and said that the scope was non repairable and that they would send a replacement scope. It took overall about 3 months, but I received a Veracity 3-15X for a replacement. I am very pleased, this is a nice scope.

I bought a Fullfield II 4.5-14x42 from a RFC forum member who said it was LNIB. I got it and it looked like the tube had been crushed in a set of super strong rings, very clearly had been abused, no fault of Burris or the scope. The scope wouldn't focus clearly at any distance. I sent it to Burris with a letter asking them take a look and let me know how much it'd cost to fix. About 2 weeks later I had a NIB one in my mailbox, no questions asked. They are GTG in my book. That was my first Burris optic. I've since bought 10 additional ones (because I've been highly impressed with every Burris device I've looked through), so I guess that warranty service paid off for them.

A couple months ago I emailed them saying that my 2-7x 32 mini scope would not focus clearly and the scope would black out like a 3/4 inch junk 22 scope. They said I didn't have it mounted correctly. I sent pictures of it on my 9422. It took a few days to get any response and they were reluctant to do anything. I gave the scope away and will never consider anything Burris again.

When it comes to backing their product and taking care of their customers,Leupold is the best in the business.I sent them a pair of binoculars I had on when I fell out of a tree and bent them.9 days later,they were in my hands,fixed for free.In 1996 I dropped them on a rock at a 3-D archery shoot and bent them again.That time,they sent me a new pair of binoculars with a hand written note explaining that the model I has was discontinued,and the new ones were the next model up from what I had.I've also sent scopes back over the years,and they've all been fixed for free.Yes,you do pay a premium for that kind of service.I'm a mechanic,and I usually only buy Snap-On tools,and some of the local experts tell me I'm stupid for paying so much for tools,and that Craftsman tools are less than half the price and also lifetime guaranteed.They are indeed,but they aren't as good as Snap-On,they don't work as well,they don't have the quality and the fit you'll get from whoever you try to take a broken one back to makes them not such a deal.I mounted a new Burris for my best friend two weeks ago.I didn't have the heart to tell him about the little sticker on the underside of the scope tube that said "China".Maybe it was made in China,Nebraska?

In addition to my earlier post, I got an e-mail from Burris today. For completing their customer service questionnaire, they gave me a coupon code good for 20% off one order on their website.
Just thought I'd pass that along.

WVRJ, I've been doing auto repair for nearly 50 years and I agree with you on Snap-On tools. I've never had an issue taking back Craftsman tools, but that's what you have to do is take them back rather than calling your Snappy dealer and getting a replacement delivered ASAP. I've had more than my share of rounded off, rusted, seized, whatever, nuts and bolts that a Snap-On tool has resolved.