I had this problem also. Bought a new PP from Dick's Sporting Goods, 20ga. Brought it home and it would fail to cycle. Called Pardner Pump to report the issue. They had me send it to Paducah Shooters (3 days by Brown $18..September 7th). Paducah couldn't fix it, had to send to Pardner (3 more days by Brown. Pardner worked on it and could not fix it. Said they would replace it. That was 3 weeks ago. Said they had to get one back from invetory. Anyway, here we are 39 days later and I still don't have the shotgun. And when they do get one to send me, they have to send it to Paducah first, so it will be another 7 days from when they get it.....BUY THESE GUNS AT YOUR OWN RISK, The H&R Pardner Customer Service SUCKS!!!!!!!!!!!!!!!