Problems Simply Rugged Holsters

1.5" does seem like a bit much. However, I can tell you from experience that the Simply Rugged holsters do soften up a bit over time, so don't worry too much about the stiffness. Remember, these are supposed to be rugged

Also, as the holster loosens up and softens a bit over time the gun can start to sit a bit lower in the holster. My GP-100 used to have 1/2" or so of holster past the barrel. Now the barrel pokes out almost 1/2" if it's firmly seated.

I think it would be best for you to contact the manufacturer to see if they can work out something with you prior to turning to the high road. I always give businesses a chance to make me happy before I go public. In most cases, they will resolve any issues.

For the record, I have a sourdough pancake that is almost perfect in every regard.

You should've contacted Rob and gave him a chance to make it right before posting a thread on THR about it.

Why not contact the manufacturer?

I don't think its the norm. Give em a call and let us know what happens

No, it's not right, & that sucks to get it that way, as much is it sucks for me to have let it go out wrong. But, I'll take care of it. I Send me an e-m ail, I'll send a return label and get it right back out to you.
Rob Leahy, Owner Simply Rugged Holsters
Over 30,000 (Mostly) happy customers.

^^^There you go. Rob has been an absolutely stand-up guy for decades (I first met him in the late 80s/early 90s). He'll make it right if you give him a chance.

Contact him

I have met Rob. He is a stand-up guy. He will make it right if you give him the chance.

There is a Biblical admonition (sorry, don't have the citation) that instructs us on how to redress an offense.

1) Take it to the offender

2) if step one doesn't work, take it to the community

3) if all else fails, take it to the courts

In non-religious terms, you always give a man (or a business) a chance to correct their mistakes.

How would you feel if you ever made a mistake and an injured or offended party bad-mouthed you before letting you fix it?

The problem could be as simple as you having received the wrong holster because of an addressing label glued to the wrong box and there is another customer out there who is wondering why his holster is too short.

Lost Sheep

Lost Sheep said:

I have met Rob. He is a stand-up guy. He will make it right if you give him the chance.

There is a Biblical admonition (sorry, don't have the citation) that instructs us on how to redress an offense.

1) Take it to the offender

2) if step one doesn't work, take it to the community

3) if all else fails, take it to the courts

In non-religious terms, you always give a man (or a business) a chance to correct their mistakes.

How would you feel if you ever made a mistake and an injured or offended party bad-mouthed you before letting you fix it?

The problem could be as simple as you having received the wrong holster because of an addressing label glued to the wrong box and there is another customer out there who is wondering why his holster is too short.

Lost Sheep

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The scripture you're looking for deals with church discipline and is found in Matthew 18:15

LD

Rob's post makes me want to purchase from him.
I can understand posting when you're unhappy.
I'm sure, as you pointed out, others have as well with other products.
Another biblical quote "forgive and forget"
I'm sure all will be fixed.
Rob has a great reputation and his post and offer show that.
PLEASE, you've every right to post unhappiness, and that should be followed up
with the results of the correction! Fair is fair. Credit where it is due.
We look forward to hearing about the fix.
Salute sir.

Let us know how it goes if you contact them, I was looking into ordering from them awhile back until I saw some really belligerent stuff on FB from whoever does their page there.

Kinda left me not sure what to expect customer service wise.

I'll chime in and say that not only was the Simply Rugged holster for my Bulldog Pug a little long, it also fit my 3" sp101 perfectly....because I sent in a special request for it to fit both. No extra charge for that special request. The week after I ordered the holster, I asked for some IWB loops be put on if it was possible, not to worry if it was too late. No answer, I figured it was too late. The next week, the holster arrived with IWB belt loops, a $15 option...that I wasn't charged for. They were stiff though, took a bit to wear in
Simply Rugged is tops in my book; He may have made a mistake, but those happen, and to have the owner show up on the forum and ask you personally for the chance to make it right....that don't happen with every manufacturer, gun-related or not.

Sounds like a simple mistake - which unfortunately does happen. Glad I ordered from Mr. Leahy in the past and I would again without hesitation, given how he's handling this.

I have two of his holsters and they were a little stiff at first but now are fine and have good retention, i will be a return customer.

I've never owned a Simply Rugged Holster but I came real close to buying one recently and will probably pick one up in the future. Had I bought one and found myself in the OP's shoes I would have first contacted the business but maybe for different reasons than the OP. First off, money IS issue for me, if I spend over $50 on something and wait weeks to receive it, I'm going to try and get my money's worth. Secondly, I'd want to get the ball rolling on whatever needs to done to get me a working holster.

In the OP's case, I can see how coming to the forums first made sense to him. All my leather holsters are different and each one went through some significant changes before they finally settled. One of my more recent purchases was similar to yours; tight, squeaky and stiff, certainly more than I'm used to. I thought about coming here first (I went out of town right after getting it) but didn't think anyone would be familiar with the holster. Since I ended up going out of town right after getting the holster and couldn't take my gun, I just wore it around with no gun. By the end of the trip my holster had broken in nicely just from the belt stretching and movement. When I got home, I contacted the maker to let him know how pleased I was with the holster.

Had I decided to come to the forums first, I would have not bashed the maker in anyway. I don't think there was anything wrong with the OP coming here first to ask questions about the holster and others experiences with it. However, the angry tone and conclusions drawn by the OP pretty much made it a review of the product. Without having the second side of the story and no attempt at a resolution, it's not a fair review.

Those are very nice looking holsters... and I am impressed by the response. No recriminations, no whining, just an apology and immediate action to make it right. Next time I need carry leather, I'll be looking for Simply Rugged. (I'm assuming they come in brown )

Another +1 for Simply Rugged from me, I'm quite satisfied with my holster.

Mine, for a Ruger SP 101 has been perfect. I'm sure it will work out right for you, too.

It is too loose and will literally come out if I turn the holster upside down without even having to shake it

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Maybe I'm way off base here, but I've never really expected real inverted retention from my Simply Rugged holster when it's not on a belt on my hip. Much of its retention ability comes from being belted on. I could do all the cartwheels and handstands I please with my gun holstered and it would never come out. But the gun comes out of the holster very easily when it's not on my body, and I couldn't care less.

All in all I have yet to find a holster that's as concealable and comfortable. It can make a 5" GP100 disappear--comfortably!
Every shop has a few items go out the door that aren't perfect. It's how they deal with these that really matters.

1 of Rob's 30,000 customers...and among the very happy.

I own three Simply Rugged holsters and have been very pleased with them.

I'm glad to see this thread though, . . . . I had meant to order another one and this reminded me to do so.

I have four Simply Rugged Holsters, and love em' I got a Sour Dough for my S&W M10 but found my slim build don't take to the sevice size holster to well. Next was a Silver Dollar, due to its smaller size it works great. My last two are the now dicontinued Range Master holsters. One each for my S&W M10 and the other for my Ruger BH.

The Range Masters are great for woods carry, to bad they been dicontinued I think a lot of folks would like them.