RainDodger
Member
One big kudo to H&K customer service! Just wanted to share the joy. There have been a number of people saying bad things about various customer service organizations lately, so I thought I'd say something positive.
Back in 1997 I bought an H&K USP Compact in 9mm. Great gun. It has never failed. Not one single time. In all that time though, I found myself wishing it didn't have the standard compact version's bobbed hammer. I wanted a spur hammer so I could raise/lower the hammer with my thumb. No, I don't want to get into the "why" of it all... it's just what I wanted.
I called H&K to buy a hammer to put in myself. They would have sold me one, but they didn't know which hammer I needed.... right around that time they changed the hammer and a couple of other parts. I wouldn't know what I needed until I got the existing hammer out. I bit the bullet and asked them what they'd charge me to do the replacement. The quote they gave me was reasonable - an estimate of $135, depending on what needed to be done.
That was Tuesday of LAST WEEK. They gave me an R.A. number and I sent it to them on Wednesday of LAST WEEK. (overnight express, UPS = $91 dollars... another story altogether and very irritating). I'm located in WA state and H&K is in GA.
On Friday of last week, the Gunsmith at H&K called me personally to say the gun is done. And they replaced springs, AND other hard parts, AND replaced the hammer. AND... they replaced the sights just because the newer ones have brighter white dots than the older ones.
I did not complain. When I asked what the cost was... $106, INCLUDING shipping back to me. All updates were done for free, including the sights. The only thing I was charged for was the hammer that I requested. I couldn't get the credit card out fast enough. The gun was delivered to me today, precisely one week after calling them for information, and less than a week after I sent it to them. That is stunning customer service.
Should there be a next time that I'm looking for a new handgun, I will not balk at the price of an H&K. Yep, it's expensive. Then I think about the fact that mine has never failed even one time, the customer service is excellent and reasonable, and I realize that once in a while you get what you pay for.
If anyone is curious, here's a compact with a standard spur hammer. Precisely what the doctor ordered... for me.
Back in 1997 I bought an H&K USP Compact in 9mm. Great gun. It has never failed. Not one single time. In all that time though, I found myself wishing it didn't have the standard compact version's bobbed hammer. I wanted a spur hammer so I could raise/lower the hammer with my thumb. No, I don't want to get into the "why" of it all... it's just what I wanted.
I called H&K to buy a hammer to put in myself. They would have sold me one, but they didn't know which hammer I needed.... right around that time they changed the hammer and a couple of other parts. I wouldn't know what I needed until I got the existing hammer out. I bit the bullet and asked them what they'd charge me to do the replacement. The quote they gave me was reasonable - an estimate of $135, depending on what needed to be done.
That was Tuesday of LAST WEEK. They gave me an R.A. number and I sent it to them on Wednesday of LAST WEEK. (overnight express, UPS = $91 dollars... another story altogether and very irritating). I'm located in WA state and H&K is in GA.
On Friday of last week, the Gunsmith at H&K called me personally to say the gun is done. And they replaced springs, AND other hard parts, AND replaced the hammer. AND... they replaced the sights just because the newer ones have brighter white dots than the older ones.
I did not complain. When I asked what the cost was... $106, INCLUDING shipping back to me. All updates were done for free, including the sights. The only thing I was charged for was the hammer that I requested. I couldn't get the credit card out fast enough. The gun was delivered to me today, precisely one week after calling them for information, and less than a week after I sent it to them. That is stunning customer service.
Should there be a next time that I'm looking for a new handgun, I will not balk at the price of an H&K. Yep, it's expensive. Then I think about the fact that mine has never failed even one time, the customer service is excellent and reasonable, and I realize that once in a while you get what you pay for.
If anyone is curious, here's a compact with a standard spur hammer. Precisely what the doctor ordered... for me.
