Benchmade customer service

[jmohme]

Some time back, I was working with some nasty solvents, and apparently got some on my knife. It attached the material of the grip panels and they started peeling off.



I logged onto Benchmade web site looking for replacement parts, but could not find what I wanted, so I emailed them. I got a reply the next morning that this was covered by their warranty and was asked to fill out the proper forms and send the knife to them.

I considered this damage to be 100% my fault and had no expectation of getting them to warranty it, but I sent it in and yesterday it arrived at my doorstep looking like new.



After reviewing the paperwork, I think that they replaced every part except the blade and belt clip. The even shipped it in a pretty microfiber Benchmade branded bag!


Thank You Benchmade!

 

[George P]

Always nice to hear GOOD news about companies instead of the constant whine about them. Glad they took care of you.

 

[Hookeye]

Lost a screw on a Benchmade. Emailed a they sent a pack to redo all of em.

Had it 11 yrs and broke it at work. That was on me, not them. I just threw it in the trash.
There was some political stuff going on and i didnt care for how things were handled, so was not keen on buying another.

Will say they took care of me just fine when i was a BM customer.

 

[dh1633pm]

I used their sharpening service. Came back sharp enough to shave with and a list of parts they replaced. All at no charge.

 

[jmohme]

I used their sharpening service. Came back sharp enough to shave with and a list of parts they replaced. All at no charge.

Mine came back with a fresh edge too.

I have thought about using their Life Sharp service too, but It was hard enough doing without my knife this time while they did this warranty repair. I will need a second knife before I send off another to the Benchmade mother ship.

 

[dh1633pm]

I have a couple not as good knives that I used. Yes I hated being without it for a couple weeks.