I get a rifle from them, which is very reliable and accurate. They tend to cost more than buying from other dealer, or from individual, but I knew that it would be reliable, so I paid for that.
They, however, tend to try to "up sell" you. Why don't you get the sling... how about the oiler... We also have great books to go with that...signing copy from the author too.. Things like that, which I don't think it is a big deal problem.
I ordered parts from them from time to time, and they sometimes send me wrong stuff. They always made it right, though.
I think most of the complains is about their advertising tactic, which get to some folks. For me, it does not really bother me that much.
-Pat