HK Customer Service

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Another example of fine customer service H&K provides to it's costumers. The repair charges and parts costs were reasonable.
 
It sucks that you were on the hook for shipping, and that they only warranty a couple of suppressors. That being said, the repair costs seem reasonable. $65 for a new frame is a good deal.
 
Hk customer service impressed me. I ordered the extended quad rail for my rifle. FedEx delivered it to the wrong house. Hk overnighted me a new one and forced FedEx to go retrieve the other one. They gave me a free hat and other swag as an apology.
 
You have a problem RussB? Ummm you post on forums, that how it works. This is how information is spread……mmmkkk

In any case I'm glad to have the gun back and working and looking forward to many more years of slinging lead with it.
 
"You have a problem RussB? Ummm you post on forums, that how it works. This is how information is spread……mmmkkk"

This is not worthy of THR, we try to keep the discussion at a civil, adult level here.
 
To be fair to HK we should also note that the owner/user of that gun used a suppressor not approved by HK for use with their guns. While at first glance, it may seem petty to mention and even require approved devices only, the r&d that goes into HK products and approved accessories is substantial.

When developing the USP T tactical and approved suppressor combo, it came to light that suppressors with the wrong Nielsen device spring ratings would damage the gun and cause stoppages. HK and KAC ran extensive r&d at considerable cost to be able to guarantee the combo for life. That suppressor is twice the cost of the alternatives so many users will ignore the printed warnings in the USP manual and mount some other option.

In this case, the user ran it enough to cause damage and it appears he wanted HK to be responsible for his decision. When the USP Tactical was developed, his suppressor choice wasn't even on the market. In which way is it fair to expect responsibility from HK for devices made decades after the fact? Was there an equal expectation of the suppressor manufacturer?

To be clear, I like HKs. I am an enthusiast enough to know the full story. One could say I am a fan......of HK and the full truth.
 
HK Customer Service???

It's like Bigfoot. I've heard of it but I've never seen it.

I've had a HK P9S 9mm in the junk box for years because HK wouldn't sell me the few minor parts I needed (they had the parts).

Needless to say I'll never buy another HK.
 
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