RainDodger
Member
I am truly amazed at my recent interaction with Kimber customer service! To start, here's what happened:
I took a chance and bought a USED Kimber Solo at a good price. As expected, the pistol had some issues, and it was missing the right-hand (ambi) safety lever. I called Kimber, initially wanting to purchase a new safety lever and pin to hold it in place on its pivot. After talking to the Kimber rep, I decided I'd rather just send it to them and let them have their way with it.
Remember... I'm not the original owner. First, they paid the 2-day shipping... both ways. Next, they did this: Replaced Extractor, Extractor Spring, Firing Pin Return Spring, Right Thumb Safety, Thumb Safety Long Pin, Sear, Sear Spring, Solo Spring & Outer Recoil Spring. They tested the pistol with two different loads which they specified, and did a "complete gun check and QC inspection". They cleaned and degreased firing pin channel, refinished barrel, chamber reamed & polished.
I got the pistol back yesterday; all of the above done in roughly one week, doorstep-to-doorstep, and no charges whatsoever.
I would call that kind of service really rare these days. Not only that, but this is the second instance of great service I've had from Kimber. I had some minor back-and-forth a few years ago with them about a Pro Carry .38 Super I have. That was excellent service as well.
Just sayin'... great service.
I took a chance and bought a USED Kimber Solo at a good price. As expected, the pistol had some issues, and it was missing the right-hand (ambi) safety lever. I called Kimber, initially wanting to purchase a new safety lever and pin to hold it in place on its pivot. After talking to the Kimber rep, I decided I'd rather just send it to them and let them have their way with it.
Remember... I'm not the original owner. First, they paid the 2-day shipping... both ways. Next, they did this: Replaced Extractor, Extractor Spring, Firing Pin Return Spring, Right Thumb Safety, Thumb Safety Long Pin, Sear, Sear Spring, Solo Spring & Outer Recoil Spring. They tested the pistol with two different loads which they specified, and did a "complete gun check and QC inspection". They cleaned and degreased firing pin channel, refinished barrel, chamber reamed & polished.
I got the pistol back yesterday; all of the above done in roughly one week, doorstep-to-doorstep, and no charges whatsoever.
I would call that kind of service really rare these days. Not only that, but this is the second instance of great service I've had from Kimber. I had some minor back-and-forth a few years ago with them about a Pro Carry .38 Super I have. That was excellent service as well.
Just sayin'... great service.
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