David Wile
Member
Hey folks,
I have been using Lyman dies, Lubrisizer, moulds, case trimmer, and other stuff for many years - some of them for over 50 years. I think Lyman's quality is good, but their customer service as far as covering items under warranty is now and always has been (in my experience) lousy to the point of virtually non existent.
My most recent event involved the full length sizer die in my .223 dies. While sizing a .223 case, the top of my neck expander button broke into several pieces. A call to Lyman resulted in my being told the dies are only covered for one year from date of purchase. To get a replacement expander button under warranty, I would have to return the broken button along with a receipt showing date of purchase less than a year ago. One year warranty on an expander button??? And who keeps receipts for these items?
I have had the same experience with them involving my Lubrisizer and my bottom pour electric furnace, and another expander button on another die set. I think their products are good quality, but their ideas on warranties are lousy. For this reason, I have long tried to buy RCBS equipment instead of Lyman if I have a choice.
A year or so ago, the thermostat went out on my Lyman bottom pour electric furnace. Of course it was not covered by warranty, but worse yet, I had to ship it back to Lyman for repairs. They would not sell me the thermostat to install myself even though I already had the furnace apart and ready to do the replacement.
In spite of all the good experience I have had with all the many Lyman products I have used in 50 years of reloading and casting bullets, I hate Lyman's "No Quarter" warranty policy, and I would tell others to choose an RCBS product over Lyman if they have a choice. RCBS' warranty policy is much more customer friendly than Lyman virtual no-warranty policy.
When ordering a replacement button from Lyman, I found I could not order just the button. The on-line system forced you to order the whole rod/button assembly for twice the cost plus $6 shipping. I hate Lyman.
Best wishes,
Dave Wile
I have been using Lyman dies, Lubrisizer, moulds, case trimmer, and other stuff for many years - some of them for over 50 years. I think Lyman's quality is good, but their customer service as far as covering items under warranty is now and always has been (in my experience) lousy to the point of virtually non existent.
My most recent event involved the full length sizer die in my .223 dies. While sizing a .223 case, the top of my neck expander button broke into several pieces. A call to Lyman resulted in my being told the dies are only covered for one year from date of purchase. To get a replacement expander button under warranty, I would have to return the broken button along with a receipt showing date of purchase less than a year ago. One year warranty on an expander button??? And who keeps receipts for these items?
I have had the same experience with them involving my Lubrisizer and my bottom pour electric furnace, and another expander button on another die set. I think their products are good quality, but their ideas on warranties are lousy. For this reason, I have long tried to buy RCBS equipment instead of Lyman if I have a choice.
A year or so ago, the thermostat went out on my Lyman bottom pour electric furnace. Of course it was not covered by warranty, but worse yet, I had to ship it back to Lyman for repairs. They would not sell me the thermostat to install myself even though I already had the furnace apart and ready to do the replacement.
In spite of all the good experience I have had with all the many Lyman products I have used in 50 years of reloading and casting bullets, I hate Lyman's "No Quarter" warranty policy, and I would tell others to choose an RCBS product over Lyman if they have a choice. RCBS' warranty policy is much more customer friendly than Lyman virtual no-warranty policy.
When ordering a replacement button from Lyman, I found I could not order just the button. The on-line system forced you to order the whole rod/button assembly for twice the cost plus $6 shipping. I hate Lyman.
Best wishes,
Dave Wile