Recent content by HiPlainsDrifter

Why I want my scope back: 1. The scope may work for my intended purpose as is. 2. If the scope does not work, I may be able to find someone who can fix it. 3. It's still my property and I believe in property rights. I first contacted customer service because even though I was...

Have you ever done this? I'd certainly be willing to file a complaint. But it would be expensive if I had to travel to MA for small claims court.

I have started to take it up the chain. I sent an email to Smith & Wesson's customer service supervisor with a copy to their director of marketing. My email included my email records dealing with their customer service department. I thought that they'd be embarrassed that their customer...

Smith & Wesson has stated that they "no longer offer a pistol scope." The only scopes they offered me were Hawken Hunter Muzzleloader Scopes. These scopes have eye reliefs in the neighborhood of 3"-4" and would not work for holding a handgun at arm's length. I have told Smith & Wesson that...

Smith & Wesson was very vague about why they wouldn't return my scope. They didn't respond at all when I first asked them to return it. After two weeks I sent them an email telling them that I hadn't received it yet and I asked them for a tracking number. They finally got back to me and told...

I'll describe things in more detail. The scope was a couple of years old but it had never been used. The scope had a lifetime warranty. There was not a scratch on the scope and the optics were crisp and clear. It had not been dropped or damaged in any way since the time I purchased it. It...

I have asked them to reimburse me, but they have refused. At the time I sent my scope in for repair it had a list price of $424.11 on Smith and Wesson's Thompson Center website. When Midway USA used to carry this scope, they sold it for $297.99. I told them that I would accept the lower...

Smith & Wesson customer service has been a nightmare for me. I sent my Thompson Center pistol scope to Smith and Wesson as instructed by their customer service for repair. But 2 weeks after receiving my scope, they informed me that they no longer repaired this scope. They checked their...