possum
Member
I called their customer service today. I told them the situation, that the extractor broke while at the range. I was told that they wouldn't send out a new extractor, that the extractor would have to be "fitted" to the gun, which is funny because the one that came in the gun didn't look "fitted" it looked more like a stock part that was dropped in. Anyway so they said they would be happy to give me a return authorization number so i could send it in. However i am not gonna send it in, my new Ed Brown Hardcore extractor is on order and on the way.
If i had some extra money then i would send it in, and while it was there i would get them to customize it a little for me, but that isn't the case right now.
SA's customer service really helped me out the last time i needed them, so they are 1 for 2 in my book. I am a little upset that they won't send me the part, so i can get it fixed myself, it would take a lot less time, and i can have the gun up and running as soon as the part arrives. plus the headache of taking a gun to ups to ship is a headache enough in itself.
If i had some extra money then i would send it in, and while it was there i would get them to customize it a little for me, but that isn't the case right now.
SA's customer service really helped me out the last time i needed them, so they are 1 for 2 in my book. I am a little upset that they won't send me the part, so i can get it fixed myself, it would take a lot less time, and i can have the gun up and running as soon as the part arrives. plus the headache of taking a gun to ups to ship is a headache enough in itself.