Crimson Trace service

[jaydubya]

I have Crimson Trace grips on three handguns, so you can tell that I like them. I like the company even more after today. The laser grips on my BHP had been acting cranky recently, so before I went to the range, I replaced the batteries. I got off twenty rounds, and the red dot died. Now and then afterward, it would come on weakly, but was completely unreliable. I dragged out the little handbook, and found out the grip had a three year warranty on it. Checking back, I was crestfallen to see that I had bought the grips in July 2005. The warranty had expired. On a hunch, I called Crimson Trace, explaining that the warranty had expired, and asked if they could still help me. No problem, and no talk about repair fees. The customer service rep looked me up, found me, and created a work order for the repairs. I sent the grips off Priority Mail this afternoon. From what he said, I can expect them back in about ten days. Crimson Trace is a really excellent outfit with a topnotch product. Highly recommended.

Cordially, Jack

 

[IMTHDUKE]

Some folks don't like em others do. Whatever cranks your tractor I have these with CT grips. I like em. Good to hear their CS is on the ball.

 

[DoubleTapDrew]

I have only dealt with them once but their customer service was excellent. I lost one of the little allen wrenches for adjusting them so I simply asked what size it was so I could pick up another for a spare. The person who I spoke to was very polite and a day later I received a package with several extra wrenches, pins, decals, and another set of batteries. They will get my business in future purchases.

 

[LegalAlien]

Crimson Trace is a really excellent outfit with a topnotch product. Highly recommended.

+1 on that!!!

My experience with them in the past was absolutely exceptional as well and I will recommend them to any firearm owner interested in Laser Grips.

 

[Franklin7X57]

another great service report. I just sent a note with grips, didn't contact first, just sent them. They fixed them and even called a week or so later and made sure they worked and I was happy. A++++++++