If you have an employee of a common carrier that allows firearms shipments give you trouble over it you should call the local manager and inform them of it. Also inform the local manager that you will be sending a letter to the regional manager informing them of the discussion. Ask the local manager to report back when they've made their corrective action so you don't have to contact the regional manager.
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Are we going to try to come up with a plan to change FedEx policy on this are we just going to grumble amongst ourselves?