Glock denies any recall

[one45auto]

I contacted Glock today to find out if my Model 19 were ever part of the Great Recall of 1992 yet everyone I spoke to denied that such a recall had ever taken place and acted as if I had a hole in my head. I went through three departments, from Customer Service to Technical Services - same story.

According to them my particular pistol has no red flags and was manufactured in October of 1992. While denying any recall or past problems with the model he nevertheless told me I was more than welcome to send it in for them to examine for evaluation, saying that they would replace any obsolete or worn parts at no charge. He didn't push the idea, but rather put it out there casually.

Hmmm....

Was he saying that to discreetly have me send it in to replace something, or merely being customer friendly? I haven't noted any problems thus far, so perhaps the previous owner had sent it in.

Thoughts, anyone?

 

[10-Ring]

Maybe a recall never officially occured...it could have been a highly recommended weapon inspection followed by complementary safety upgrade

 

[WT]

Its a matter of semantics. When Glock recalled 400,000 pistols they termed it an 'enhancement.' Glock will never admit to a recall.

As far as I know The Great Glock Recall of 1992 was the biggest in firearms history. So much for 'Glock Perfection.'

 

[HogRider]

None of my Glocks were ever "recalled" - they received a free factory "upgrade".

 

[jerryd]

I called them last year about my 19c had to give them the prefix code and was told was not involved in the enhancement! By the way it was EWB, give glock a call and they will tell you.

 

[lambert151]

Glock's Customer Service

Well, by sending it in, it would give them an opertunity to perform a factory safety check on it and discreetly replace/upgrade an worn, obsolete/less-than-pefectly-safe parts. However, this seems to be the norm for Glock. It is just their standard practice of customer service. My 23C can be sent in anytime and they will glady look it over for free. It is my understanding that repairs/upgraids are at a minimal fee. Perhaps he was hoping to dismess any concerns you might have about the safety of your firearm.

A freind of mine sent his in for something (I don't recall what it was) and they did a bunch freebie stuff to as well (replacing a few well worn parts.). Probably wouldn't have added up to much out of his pocket really, but they took care of it for him.

 

[Gary G23]

That's what really gripes me about Glock. They will never admit when they make a mistake.

 

[Bainx]

I don't think you meant 1992 but rather 2001 or so...correct?
You are talking about the recall on the defective frame rails, no?

 

[lambert151]

That's what really gripes me about Glock. They will never admit when they make a mistake.

--->Gary G23​

They might not "admit" to anything for insurance reasons, but they DO fix it if there is a problem for the consumer.

 

[JohnKSa]

If your pistol needs an upgrade/recall/enhancement/whatever Glock wants to call it, they will tell you straight out after you give them your gun's S/N.

They're not going to be intentionally vague about whether or not your gun needs factory attention. The offer to examine and service your pistol for free is standard procedure even when there is no (upgrade/recall/enhancement/whatever Glock wants to call it) that affects your pistol.

Glock, the company, may have some quirks, but they do have excellent customer service. Being cautious is one thing, but you're taking it to an extreme. You've overbought into the "Glock is the evil empire" propaganda that some people have been broadcasting on the web.

 

[one45auto]

Glock, the company, may have some quirks, but they do have excellent customer service. Being cautious is one thing, but you're taking it to an extreme. You've overbought into the "Glock is the evil empire" propaganda that some people have been broadcasting on the web.

JohnKSa,

Actually, no - I don't think badly of Glock at all, in fact I have a very high opinion of the firm. I'm just a realist and therefore understand that few non-automotive companies like to readily admit that they've issued recalls. Like the rest of us, they're concerned about being remembered for the one mistake rather than the thousand successes. If the representative had told me that indeed there had been a recall, and my pistol was among those in need of modification, I wouldn't have thought anything of it - apart from having to be separated from it for awhile.

 

["yote"]

Remember that Glock is a European company (Austria). European companies
as a rule will not admit fault. It is strictly a case of "Corporate Semantics".

 

[JohnKSa]

If you tell them your serial number, they will tell you straight out if your gun is affected by one of their "upgrades" or not.

Their offer to examine and service your gun for free is typical Glock customer service.

Do a search here and you will find evidence that both of the statements I have made are true.

Ok, as to the "recall" issue and why you got an odd response when you asked about the recall. Glock does not use the term "recall". Not ever. They do "upgrades." It's kind of stupid, IMO, but whatever they call it, it still works out to them fixing the gun for free if it needs it.

Your gun is fine.

 

[popeye]

Just for "jollies" do a Google search on TSB's (Technical Service Bullitins ((sp?)), on your car. Auto manufacturer's play the same game. There's a lot of vehicles out there with known problems (by their mfgs.) but they'll never be racalled. Just a TSB to allert Dealer service depts. to known problems. Save them diagnostic time and money but not you. Glock ( to my knowledge ) has had 2 major "service upgrades" one is frame replacement on some E series and some F's, the other is an earlier internal parts replacement. I have had excellent response from Glock. My E series 19 is there now for frame replacement.

 

[isp2605]

Glock isn't recalling all 2500 of our 22s that are only four years old either. They're just replacing them free of charge for an improved version.
Just remember - "Glock Perfection" is a marketing phrase by Glock, not something out of the Bible.

 

[Bluecard]

Remembering the "enhancement" of 2001, there were only a certain number of serial numbers that were affected (I know it was several thousand). Glock replaced about 20 of our frames due to the rear slide rail inserts breaking. Our rep was very helpful and made sure every officer was taken care of. Glock makes a good product even if a few guns have a few problems, I think overall most would agree Glock is relatively consistent in quality.

 

[azrael]

One of the better disertations on the "enhancements" is covered over at Dean Speirs THE GUN ZONE

 

[hollowpointt]

recall

Please tell me why we are all being bored by this type of post again. This kind of post has been going on for years now and I am BORED with it. Lets discuss some interesting topics for a change. Glock this, Sig that, what ever.There is no new info to add. :banghead:

 

[SouthpawShootr]

Glock lives in their own fantasy dreamworld just like nearly every other manufacturer. I haven't seen a decent recall in years. Usually takes the form of service advisories or the like. Only when there is the potential for a gun blowing up or firing without a triggerpull do you see the word recall used. Taurus had a big problem with their Millenium series guns. The usually fixed the problem guns quietly while denying a problem when customers called to ask. If it hadn't been for these forums THR, TFL, Glocktalk, and others, very few people would have found out about these problems.

 

[glocker1911]

You're only bored by this type of post if you read it! I can usually tell by the "header" if it's a subject I want to read, or one I've heard before. Lots of people may be new to the forum and may not have read or posted about a certain subject before so it's "new" to them. Where else are they supposed to ask gun questions? Let's help them if we can, and ignore them if it "bothers" us. :banghead:

 

[lambert151]

This kind of post has been going on for years now and I am BORED with it. Lets discuss some interesting topics for a change.

--->hollowpointt​

Balls in your court.

 

[hollowpointt]

recall reply

You are correct only 802 posts, must be new.

 

[Island Beretta]

Southpawshootr:

If Glock is living in a fantasy dreamworld it must be because of all the money they are making with all the sales they are having.. .. no?

 

[TheDutchman]

Most Company's state that they do not have any "Known Issues" for legal reasons,like "Class Action Lawsuits".This is a way to protecting themselves from lawyers like John Edwards. A company usually recalls products for safety issues only fire,smoke,shock,and bodily harm.