Guys, don't stand for bad, rude service. I speak from experience.
I will be 70 next birthday. 10 years ago I was forced to retire from an injury that left permanent damage.
I used to hang around the local Gun store. The service was Ok but could have been better but The owner was distracted as his wife was dying from pancreatic.
One day I was there and it got real busy. I volunteered to help by answering the phones and helping a few people locate things.
He liked what I did and offered me a job, answering the phones and responding to emails a few hours a day. The wife died and Next thing I know I'm the customer service guy. I had the power to hire and fire and I got rid of all the fat couch potatoes and young kids posing as commando' s.
Today we only hire retired military or police with good gun knowledge.
Customers are greeted at the door. If they want to browse we tell them Enjoy! Problems are dealt with immediately. If they want to talk we listen. If we don't have we tell them we can get it, and check immediately with the distributors.
Every one going out the door gets a thank you by anyone one the floor.
We have gone from 300 square feet to 3000 square feet in ten years. What was a part time job is now a full time part time job and I love it.