Sam1911
Moderator Emeritus
1894--Why is BikerRN the one doing the apologizing? He's the CUSTOMER who was treated badly. He doesn't need the LGS, he can go to a myriad of different places. They are the ones who need him and others like him.
Well, to be fair, NO ONE has been treated badly. BRN just didn't get the benefit he had expected. The shop hasn't stiffed him, lied to him, insulted him, or otherwise mistreated him. He just expected them to perform a certain service (freebie, nicety, favor, bonus, gift) that they didn't extend at this time.
There may be various reasons for this ranging from "brand new policy because of X,Y,Z..." to, "Well, the boss has been losing his shirt on ordered bits and pieces that folks never come get and has asked us to stop doing that," to even "Oh, shoot, what was I thinking...no, you don't need to make a deposit on that, I was thinking about something else, my fault, I'll have it for you Monday."
Either way, it's NO big deal. He's not out any money and he can probably get the parts faster with a mouse click and a credit card anyway.
Now the question comes to mind, is this perceived slight worth abandoning a store that is convenient and otherwise a great place to do business?
To me it seems more like the case of a pal not offering you a beer when you drop by his house. Maybe he was out. Maybe he just didn't think of it. Maybe he's on the wagon. Does it really hurt your feelings enough to end the friendship?