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Is a warranty valid with lost paperwork?

Discussion in 'Rifle Country' started by Ignition Override, Jan 21, 2008.

  1. Ignition Override

    Ignition Override Well-Known Member

    I had very limited gun experience until last October, and have owned a .22 single-shot rifle. This M-1 carbine is the first one I've ever bought.
    The gun was bought ($700) brand-new in a store about three months ago.

    Does the manufacturer automatically repair/adjust for free based upon their records?
    Last edited: Jan 23, 2008
  2. dmftoy1

    dmftoy1 Well-Known Member

    FWIW - I've never used Kahr, but for the only two guns I've had fixed by a factory (S&W and Taurus) they never asked for any paperwork of any kind.

    Just my .02

  3. CajunBass

    CajunBass Well-Known Member

    As above my only experience was with Ruger, and that was just one time. Again, no paperwork required. Probably doesn't help much but that all I can tell you.
  4. Mojo-jo-jo

    Mojo-jo-jo Well-Known Member

    Kahr will probably take care of you (fix it for free), but getting them on the phone is nearly impossible. They never answer their customer service line, and never return emails.

    They never answer their "customer (no)service" line they advertise (and always have full voicemail boxes). Instead call their wholesale division at 845-652-8535. They answer that line. Ask to speak with "Stephan." He finally got me fixed up.

    They sent me an entire top-end for a pistol (replacement for known defect) complete with an upgrade to night sights at no charge and no return of old parts. Dealing with them was trying though, to say the least.

    In my experience dealing with gun warranties (three in my case, Kahr, Century, and Kel-Tec) they WILL fix you up, regardless of paperwork. They may be hard to deal with though.
  5. lee n. field

    lee n. field Well-Known Member

    Probably. Call the manufacturer and find out.

    That new (and not knowing what is wrong), I'd have tried to get the store to ship it in to the manufacturer for service.
  6. Ignition Override

    Ignition Override Well-Known Member

    Thanks to all for your advice:

    I take back my comments about the excellent gunsmith-I had forgotten that the metal plate on top of the receiver (it normally twists just a tiny bit when the trigger is pulled) became crooked when trying to unjam a round weeks ago. They must expect us to call them about every week or so.

    The gunsmith decided not to touch it and after the store Manager chatted with him, they promptly took down the personal info so that they will ship it back to Kahr (it helped that the Manager has a very good memory for customers' faces and previous descriptions of on-going problems with a new gun) at their expense. I thanked them for their trouble.

    Maybe I should call Kahr in about two weeks and enquire about their workload and repair time (?).

    Safe/fun shooting out there.
    Mojo-Jo-Jo: will call that number and ask for Stephan. Thank you.
    P.S: the number of brand-new M-14/M-1A1s in the store surprised me.

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