Can you give some details of your experiences?
Aside from Howard occassionally giving more attention to his dog than customers, I've never had much problems.
Here's what I wrote about my experience with them a while back:
I went in because so many had praised them, looking for a P3-AT. They were quite busy so I really didn't think much of it when it took them several minutes to get to me. I asked if they had any P3-ATs, and I was shown the display case that contained it, and the clerk ran off. Since I was just looking to verify they had one, this wasn't a big deal, but a day ot two later I came back with a pocket full of cash and a burning desire to spend it.
Unlike before, the place was quiet. There were 2 guys working there, and one customer that was just there for chatter and donuts. I walked in and was ignored for several minutes while they chatted about random stuff and milled around behind the counter. When my presence was finally acknowledged, I told him I'm going to buy that P3-AT right there. No tire kicking, no haggling, I got some dead presidents and I wanna trade 'em for that gun. After 5 more minutes of milling around and BS'ing, one of them finally said "well I guess you better fill out the form."
It wasn't until I started counting out the greenbacks that I got anything even remotely resembling service.
I wasn't rude and I don't look like a scumbag. (Heck I was on my lunch break, so I was in business casual) So I don't know why my experience was so different from everyone else's.
That said, they were the only shop I found that had a P3-AT and the price was fair. (Which is the only reason I didn't walk out)