This thread is a joke, right? I've even had RCBS send me a new Rockchucker for free when I wore out my original. They've sent me parts that were missing from a bench primer that I bought on ebay for free, even when I explained that I was probably the 3rd or 4th owner.
My most recent experience with them was I called on a Friday, when they're supposed to be closed, and one of the techs answered the phone. I had mashed the shell holder slot on my Rockchucker ram while swaging bullets and wanted to buy a new ram. He asked me to mic the old ram for the proper size and he'd have a new one sent out on Monday. I also needed the plastic inserts for the APS system, since I'd mashed the one that came with the tool. He not only replaced the one I had mashed, but also included 6 of both sizes for large and small primers.
RCBS has never allowed me to pay for an item, and the techs will talk you through any problems you have. If you have to wait on hold for awhile, it's because they're taking such good care of the people who called in before you, like in "first come, first serve". It's also because their customer service is so good, people aren't afraid to call them and ask a question.
As for not being in "the computer", most people worry about being "in the computer"....... It only takes a minute for them to enter your mailing address, since they're not going to charge you anyway.
Hope this helps.
Fred