Ruger Customer Service

[DTL]

I had cause to contact Ruger recently. On Sunday, I noticed a "Contact the CEO" option on their site and sent a brief message about some inconsistencies in one of my pistols. No rant, polite and clear that it was not a generally dissatisfied with the Ruger brand. On Monday afternoon NC customer service contacted me and was overly helpful in dealing with the issue. Things like this make me wish I had more than two thumbs to give up.

 

[PapaG]

I have always been a vocal proponent of Ruger c.s. I tell folks that I'm always looking for poor, mistreated orphan Rugers to adopt and send "home" for rehab.

 

[1942bull]

I have owned Ruger pistols over the years. My EDC is a Security 9 compact. I have three other Rugers. I have called CS with a problem or just for information. Never received less than all out performance from their CS people. I have nothing but praise for them and the company.

 

[triplebike]

I posted this in another thread that I started concerning Ruger customer service

My Ruger SR22 was sent in for a broken slide lock which was caused by me, not the guns fault. Being 4 yrs old & used, I had fired over 5000 rds through it and since I didn't know how much use it got from the previous owner, I requested that Ruger replace any worn parts and that I would cover the cost of any parts that were replaced. I received the SR22 back from Ruger in 10 DAYS. The description from Ruger was replaced the entire slide and all its components, the slide stop, slide stop spring and the ENTIRE frame assembly. Fired 30 rds. I basically received a brand new firearm and the charge from Ruger, $0. Completely covered under their warranty.

 

[Legionnaire]

I'll admit to being a bit of a Beta tester for Ruger in recent years. My first run LCP, GP100 .44 Spl, and PCC had to go back to address issues. While one could argue this shouldn't be necessary, in each instance the service was fast, professional, and provided at no charge. I have other Rugers that were not first run and every one of them has been excellent. Call me a Ruger fan.

 

[plainsdrifter]

Good to hear DTL. I've had up around 10 Rugers and never had a problem. Just plunked down a deposit for an SP101 at the local LGS. It was either buy your way in line or keep on searching. I don't buy used or online.

 

[shafter]

Another fan here. I've used their customer service twice and both times I was not left disappointed. I hope they realize the value that their CS department offers to the company and treats them like gold.

 

[WheelGunMan]

I've sent 4 different guns back to Ruger for different issues. Customer Service has always surpassed my expectations. When I get them back from CS the firearm operates the way it should have when it originally left the factory.

 

[Spats McGee]

The one and only time I've ever had to call Ruger CS, it was to get the washer that fits behind the thread protector.... I've always heard they had great CS, but I've never had anything more serious to deal with in my Rugers. (knock on wood)

 

[JTHunter]

It is really pleasant to hear things like this about good customer service.
Over the last 49 years, I have owned three Ruger handguns, (an early .22 LR semi, a Single Six combo revolver and a GP-100 in .357) and a 10/22. The only one that has been slightly disappointing has been the 10/22. Other than a scope and flash hider, the gun has not been modded. The problem I have with it is that it just isn't as accurate as I hoped it would be. Different ammos have not made any appreciable difference either but, as it is one of the "carbines" with the barrel band, the shorter barrel may be the issue.
The same ammo in a Marlin bolt action (longer barrel too) does much better.

 

[jmr40]

Ruger has the best customer service because they get a lot more practice at it. Don't get me wrong I'm not bashing Ruger, I like their firearms. But I've had to deal with more issues with them than all others combined. But to their credit they have always made it right.

 

[earlthegoat2]

Good customer service is a service that rarely has to be used.

Nonetheless, they do make it right.

 

[230RN]

The one and only time I've ever had to call Ruger CS, it was to get the washer that fits behind the thread protector.... I've always heard they had great CS, but I've never had anything more serious to deal with in my Rugers. (knock on wood)

Same here. Years ago one of the wings on a Ruger Standard recoil spring assembly broke off. That's the yoke that fits around the assembly latch pin. The gun still worked normally, but I sent them a post card asking about the price of a new one.



Just askin', mind you.

About a week later I got a little brown bubble-pack envelope with a new recoil spring assembly in it. The invoice said "TOTAL $O.OO."

Way to go, Ruger.

Terry, 230RN

P.S.
This was a very well used early model Standard, built just after they changed the logo from red to black in honor of Alexander Sturm's death. I understand they changed it back to red fairly recently. So now, maybe the ones with black logos will turn into collector's items... ! ROFL

 

[Trey Veston]

Ruger has the best customer service because they get a lot more practice at it. Don't get me wrong I'm not bashing Ruger, I like their firearms. But I've had to deal with more issues with them than all others combined. But to their credit they have always made it right.

Good customer service is a service that rarely has to be used.

Nonetheless, they do make it right.

Glock has the best customer service, since I have never had to use it in the dozen or so pistols I've purchased.

My only experience with Ruger CS was trying to buy a parts kit to convert a Predator rifle to AICS mags. Took multiple tries and talked to 4 different people each time. All were very nice, but got the impression that they were a bit incompetent.

 

[Roknstevo]

I had cause to contact Ruger recently. On Sunday, I noticed a "Contact the CEO" option on their site and sent a brief message about some inconsistencies in one of my pistols. No rant, polite and clear that it was not a generally dissatisfied with the Ruger brand. On Monday afternoon NC customer service contacted me and was overly helpful in dealing with the issue. Things like this make me wish I had more than two thumbs to give up.

I bought my first Ruger 56 yrs ago. I’ve not counted, but have probably owned a dozen,both revolvers and long guns. Never had a single problem. A couple of yrs ago I bought what is probably my last....a 10-22. Tickled pink with that little jewel, so far. I still remember the owner of the hardware store handing me a Colt SA and a Ruger SA revolver. He told me to cock them both. I did, and the rest is history......

 

[230RN]

Glock has the best customer service, since I have never had to use it in the dozen or so pistols I've purchased.

My only experience with Ruger CS was trying to buy a parts kit to convert a Predator rifle to AICS mags. Took multiple tries and talked to 4 different people each time. All were very nice, but got the impression that they were a bit incompetent.

Didn't know what you were talking about, so I DDG-ed AICS. Found this... bolding and underlining mine:

"Accuracy International AICS Magazines - EuroOptic.com

https://www.eurooptic.com/ai-magazines.aspx

AICS magazine springs are risers are removable for cleaning. Which Accuracy International Magazine Do I Want? This can be a bit challenging - use the following guide to select the right mag for your gun. AICS Legacy | AICS AT Chassis Magazines. 3901 - AICS .308 Win 5-Round 3902 - AICS .308 Win 10-Round 0479 - AICS .300 Win Mag 5-Round..."

I may be off-base here, but I'm thinking "Why should Ruger have intimate knowledge of another manufactuter's product?"

Tell me if I'm wrong, I can take it.

Terry, 230RN

 

[amd6547]

Once, I bought a well used looking stainless Security Six 4” 357 fairly cheap, at a gun show. When I went to the range, I discovered the front sight was clocked a degree or two…barrel rotated slightly off square.
I contacted Ruger, and they had me send it in. I shipped it in a plain cardboard box, since my gun show prize didn’t come with a box.
When my Security Six came back, Ruger had replaced the barrel, then given the used looking gun a complete brushed stainless polish job.
Then, they put it in a new box with label, instructions, etc.
In all, it looked brand new.

 

[Scrod314]

I took my Mark III apart years ago. I broke something trying to put it back together. My thumb was literally swollen from trying to get it back together. I called them, they sent me a label. I boxed it up and sent it in. They fixed what I broke and had it back to me in less than two weeks with a note saying they tested different types of ammo in it and all functioned fine. Love Ruger!

 

[Trey Veston]

I may be off-base here, but I'm thinking "Why should Ruger have intimate knowledge of another manufactuter's product?"

Tell me if I'm wrong, I can take it.

Terry, 230RN

AICS magazines are a type of magazine used in many bolt-action and semi-auto rifles. Not a brand, but a style. The Ruger Predator in .308 used to come stock with that style of magazine made by Ruger. Then they changed the floorplate assembly and utilized a 4-round flush magazine.

However, you can still buy the old style floor plate assembly from Ruger for $26 and use the AICS-style magazines. Many owners of the Predator rifle like the option of having removable mags, so it's pretty common to call Ruger and order the Ruger parts.

So yes, I would expect to call Ruger customer service, tell them what part I need, and be transferred to the proper department, rather than get transferred 3-5 times and continuously told I need to speak to someone else.

 

[beagler]

Ruger CS is top notch. I bought a LCP a few years ago and sent it back for repair. They ended up sending a new one to my FFL due to my original pistol being un repairable. When I tested the new LCP, it too had issues. I had to send it back also. A week later, they replaced the defective parts and it has been reliable ever since. They did forget to send me my magazine back however. I emailed the woman I dealt with, and she sent me two new mags. Since this experience, I’ve bought two other Rugers. You can not go wrong with them.

 

[FROGO207]

In my way of thinking, the best customer service is the kind that you never need to use in the first place. I own 20+ Ruger firearms and some of them for 40+ years. After lots of hard use they have never failed. Can't ask for better than that.

 

[Dale Alan]

Nobody is perfect I guess , but pretty poor quality control when Ruger lets this out . Brand new in box 10/22 . Maybe they had a disgruntled employee sabotaging crowns ?

 

[Spats McGee]

Nobody is perfect I guess , but pretty poor quality control when Ruger lets this out . Brand new in box 10/22 . Maybe they had a disgruntled employee sabotaging crowns ?
View attachment 1014683

That's definitely a bummer. Have you contacted Ruger about that? I sure would.

 

[JDeere]

I have more than one Ruger and have never had an issue except once. Broke the hammer plunger pin on a SBH. Ordered 2, one spare and put the other one in myself. I now have the experience to completely disassemble a SBH and put her back together.

 

[FROGO207]

Nobody is perfect I guess , but pretty poor quality control when Ruger lets this out . Brand new in box 10/22 . Maybe they had a disgruntled employee sabotaging crowns ?
View attachment 1014683

OUCH!
To be fair over the years I have purchased used a 10-22 that had an obviously bent barrel cheap and rebarreled it. Tackdriver now. Also had to ream some cylinder throats in revolvers so my lead bullets would shoot without leading but they shot jacketed well without having to do that.
All in all great quality at their price point.