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S&W customer service

Discussion in 'Rifle Country' started by jogar80, Dec 30, 2009.

  1. jogar80

    jogar80 Active Member

    Aug 31, 2009
    Brownsville, Tx
    Just wanted to comment on the customer service provided by Smith & Wesson. Every S&W product I have owned has been really great, but every product has flaws or failures now and then. Many years ago, I had a S&W pistol in .22lr. Always worked great until maybe the 3rd yr of ownership I noticed a hairline crack in the frame. The pistol still worked perfectly, but the crack concerned me. I contacted S&W about it and the CS people were very helpful and positive. They sent me a return label in the mail and before I knew it, I had my pistol back with a new frame. That was almost 10 yrs ago.

    Fast forward to the present:
    A couple of months ago I bought a new MP 15-22. This is the new AR15 style rifle from S&W chambered in .22lr. Looked like a fun gun, and it proved to be everything the magazine reviews said it would be. A few hundred rounds into it, it started to have problems ejecting the spent cases. I figured maybe the action or chamber were pretty fouled up and gave it a good cleaning. When this didn't work, I decided to call S&W again. Same good attitude, same great help. Couple days later I got a return tag in the mail and the rifle was shipped out the next day. Even through the holiday hours, S&W managed to get me the rifle back in just a couple of weeks. They even sent me 2 extra mags for the trouble. Two thumbs up to S&W for continued GREAT service!

    Nice to see some things haven't changed.
    Last edited: Dec 30, 2009
  2. panrobercik

    panrobercik New Member

    Dec 29, 2008
    Key West ,FL
    Had a timing issue in a new 617 revolver . Same thing as above : shipping label to my door within a couple of days, gun back to my door within a couple of weeks.
    I've experienced same great customer service with Ruger. My 22/45 had feeding issues and they fixed it quickly. I believe I had to pay the shipping to Ruger though .

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