Sorry
Sorry, but I can't talk you out of a 24/7, as I think they are good guns. I would not let the customer service issue bother me. I have a Mil Pro PT145 and I love it. Never a problem. I also used to have a M605 .357 and never had a problem with it. So, my two Taurii have been good. I've never really had to deal with CS.
Here's how I see it... The warranty is for the lifetime of the gun (except the finish, which is one year), so if it ever malfunctions I can send it back to Taurus. MY Taurus firearms are not my only carry guns, and so, if Taurus keeps it for a month or two, so what? I'll eventually get it back and it'll work fine.
But, Taurus sells a LOT of pistols and so it doesn't surprise me that there is some negative feedback on the brand. In fact, I read negative comments about just about every manufacturer, with the possible exception of Ruger. Yes, even Glocks and XDs have their issues. And, Lord forbid you do a search on Kimber and Springfield 1911s! You'll be reading for a while about all of the issues.
But, you have to weed through the "I hear that..." or "My friend had..." or the "My fifteenth cousing on my mom's side had a..." problems that you read. Take the word of people who either have, or have had, Taurus guns.
Also, consider visiting the
www.Taurusarmed.net forum and read some information there. Either way, I think the 24/7 is a good gun, and I highly recommend it. If it fits your hands, and your budget, buy it.
Todd